East Coast Hearing is seeking a friendly, organized, and customer-focused Clinic Administrator to join our team. This is a key role within our clinic, serving as the first point of contact for our patients while ensuring the day-to-day operations of the clinic run smoothly.
The successful candidate will enjoy working with people, have excellent organizational and communication skills, and thrive in a fast-paced healthcare environment. This position requires someone who is compassionate, detail-oriented, eager to learn, and committed to providing an outstanding patient experience.
Full-Time Position:
Hours:
- Monday to Friday
- 8:30 a.m. – 4:00 p.m.
We offer:
- Two weeks of paid vacation
- Eligibility to join the company health and dental benefits plan after three months
- A 90-day probationary period
- A supportive and positive team environment
Responsibilities include, but are not Limited to:
- Welcome patients and provide exceptional customer service
- Update and maintain patient information in our patient management software
- Answer and direct telephone calls professionally
- Schedule appointments and manage audiologists' calendars
- Assist patients with basic hearing aid cleaning and maintenance
- Support walk-in patients with questions and hearing aid concerns
- Order, receive, and maintain hearing aids, accessories, and clinic supplies
- Assemble, prepare, and charge hearing aids
- Process payments, issue receipts, and operate the point-of-sale system
- Balance daily cash and prepare bank deposits
- Maintain accurate patient records, including scanning documents and recording journal notes
- Contact patients regarding appointments, follow-up care, recalls, and required paperwork
- Prepare contracts, forms, and other administrative documents
- Manage incoming and outgoing mail, courier shipments, and manufacturer returns
- Perform other administrative duties as required to support clinic operations
Qualifications
The ideal candidate will have:
- Experience in office administration
- Outstanding customer service and interpersonal skills
- A warm, professional, and positive attitude
- Excellent organizational and multitasking abilities
- Strong computer skills and the ability to learn new software
- Well-developed telephone communication skills
- A genuine desire to help people
- The ability to work independently while contributing positively to a team
Experience in a medical, hearing healthcare, dental, or legal office is considered an asset but is not required.
Applicants must currently reside in Nova Scotia.
Only candidates selected for an interview will be contacted by phone or email.
We thank all applicants for their interest in joining the East Coast Hearing team.
Pay: $45,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Experience:
- Office management: 1 year (required)
Work Location: In person
