We are seeking a professional, organized, and customer-focused Front Desk Receptionist to join our autobody shop team. This person will be the first point of contact for customers and will play a key role in creating a positive experience while supporting daily front office operations. In addition to managing the front desk, this role will assist with invoicing, billing, and repair estimate coordination.
Key ResponsibilitiesCustomer Service and Front Desk Support
- Greet customers in person and by phone in a friendly and professional manner
- Answer incoming calls, respond to questions, and route messages to the appropriate team members
- Schedule appointments for vehicle drop-off, inspections, and repair updates
- Maintain a clean, organized, and welcoming reception area
- Provide status updates to customers as directed by technicians or shop management
Administrative and Office Support
- Enter and maintain accurate customer, vehicle, and repair information in shop management systems
- Prepare, review, and process invoices for completed work
- Assist with billing, payment collection, and documentation of transactions
- Support preparation of repair estimates by gathering vehicle and customer information
- Coordinate with technicians, estimators, and insurance representatives to ensure accurate paperwork
- File, scan, and organize repair orders, invoices, and related records
- Track outstanding balances and help follow up on unpaid invoices when needed
Estimating and Repair Coordination Support
- Assist in preparing preliminary repair estimates based on shop procedures
- Communicate estimate details, approvals, and next steps to customers
- Help document supplemental repairs and update records as repairs progress
- Verify that billing and estimate information aligns with completed services and parts used
Qualifications
- High school diploma or equivalent required
- Previous receptionist, front office, customer service, or administrative experience preferred
- Experience in an autobody shop, automotive repair shop, dealership, or similar environment preferred
- Familiarity with invoicing, billing, and estimate preparation is strongly preferred
- Proficiency with computers, phone systems, email, and standard office software
- Experience with shop management, estimating, or point-of-sale systems is a plus
Skills and Competencies
- Strong customer service and interpersonal skills
- Excellent verbal and written communication
- High attention to detail and accuracy
- Strong organizational and multitasking abilities
- Ability to handle sensitive or upset customers professionally
- Basic math and data entry skills
- Ability to work efficiently in a fast-paced environment
- Team-oriented mindset with a willingness to support multiple functions
Physical and Work Environment Requirements
- Ability to sit, stand, and move between the front desk and shop office throughout the day
- Ability to occasionally lift office supplies or files
- Comfortable working in an automotive shop environment with frequent customer traffic
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Pay: $17.60-$23.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Experience:
- Front desk: 2 years (required)
Work Location: In person
