Responsibilities:
- Lead, mentor, and develop a team of inside sales representatives to consistently meet or exceed sales targets.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Ensure that sales representatives are making effective, high-quality calls to improve results.
- Develop and refine sales scripts, objection handling techniques, and closing strategies.
- Monitor and analyze sales metrics and track key performance indicators (KPIs) such as call volume, conversion rates, and revenue targets.
- Build and maintain dashboards that provide real-time visibility into individual and team performance.
- Analyze data to identify areas for improvement and provide regular feedback and coaching to team members.
- Continuously analyze and optimize sales processes, including lead qualification, prospecting, and closing techniques.
- Implement and maintain CRM best practices to ensure accurate pipeline management and forecasting.
- Manage the lead opportunity pipeline
- Daily monitoring of the phone queue and CRM to ensure accountability of the sales team
- Stay informed about industry trends, competitor activities, and best practices in B2B inside sales.
- Assist in the introduction of new products to the sales department and marketplace driving sales performance.
- Address escalated customer issues promptly and work towards an amicable resolution.
- Collaborate with marketing and product teams to align strategies and drive sales initiatives.
Qualifications:
- Bachelor’s degree in business administration or related field
- Proven success as an Inside Sales Manager or a similar role
- Excellent interpersonal and communication skills
- Exceptional capability in driving results through data and technology
- Proficient in CRM software and other sales tools (Ex. Salesforce)
- Strong analytical and organizational skills
- Strong problem-solving abilities and a proactive attitude
- Skilled at thriving under pressure while managing multiple priorities
- Customer-focused mindset with a commitment to maintaining excellent service standards
- Knowledge of the industry and market trends
- A results-oriented mindset with a strong competitive spirit
What makes Loadlink Technologies awesome:
- Competitive compensation & benefits: Results based compensation, competitive salary, and benefits package
- Prepare for your future: 50% matching RSP and stock purchase program
- Hybrid work model: Enjoy the flexibility to work from the office and remotely
- Fun work environment: We celebrate wins, big and small, and know how to balance hard work with fun
- Vacation: You get paid time off throughout the year to take a well-deserved rest
- Social Responsibility: Engage in volunteer events, fundraising efforts, support local food banks, participate in CSR, promote environmental sustainability, and much more
- Collaborative Opportunities: Working alongside diverse teams to accomplish company goals, building connections with your colleagues, joining networking opportunities, company-wide events, and enjoying team-building activities
- Company Values we stand by: Integrity, teamwork, accountability, and continuous feedback and improvement
The Fine Print: By applying to this position, you are confirming you either possess a Canadian citizenship, permanent resident status or work permit. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Loadlink Technologies will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.
