Windsor Ford is a family-owned company that has served the Peace Country for over 60 years. Our company is designed around the consumer experience, and we are looking for energetic and customer service-oriented people to join our growing team.
For years, we have been helping the community of Grande Prairie and the Peace Country with their automotive needs.
Job Duties and Responsibilities:
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Drive customer vehicles to and from the dealership for service and repairs, ensuring they arrive on time and in excellent condition.
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Schedule and coordinate vehicle pick-up and delivery times with the service department and customers.
Customer Interaction:
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Greet customers professionally during vehicle pickup and delivery, ensuring a positive experience.
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Provide clear communication with customers regarding vehicle pick-up/delivery timelines and state that communication going forward will be with an advisor.
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Answer any customer questions related to the pickup and delivery process, ensuring customer satisfaction.
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Clean and professional attire must be worn at all times including Windsor Ford clothing. (shirt, jacket)
Vehicle Inspection & Condition Reporting:
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Conduct a thorough inspection of each vehicle before and after transport to identify and document any existing damage using provided form. Take pictures of four corners and VIN# which will be attached to RO once its written.
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Safeguard customer vehicles by driving carefully and maintaining vehicle cleanliness when transporting.
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Ensure all vehicles are treated with respect and driven with care.
Documentation:
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Maintain accurate records of vehicle pick-up and delivery details, including customer information, time of arrival and departure, and condition reports.
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Complete all necessary paperwork related to vehicle transactions, including mileage tracking and condition reports.
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Ensure all records are filed correctly and updated in the dealership’s system.
Communication with Service Department:
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Work closely with the service advisors to ensure accurate timing of vehicle pick-up and delivery.
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Alert the service team to any issues or concerns regarding the vehicle during the transport process.
Other Duties as Assigned:
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Assist with any other duties requested by the dealership management, such as helping with customer arrivals, answering phone calls, or supporting other departments when needed.
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Assist in other valet-related duties as needed, such as parking customer vehicles, shuttling customers, or moving vehicles for staff access.
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Ensure the dealership’s parking areas and vehicle display spaces are kept neat and organized.
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Other duties which may be assigned by management.
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