We're not looking for a receptionist.
We're looking for someone who can turn a stressful day into a better one.
At Uxbridge Veterinary Hospital, our Client Care Team is often the first voice a client hears and the last person they see before heading home with their pet. That means this role is about much more than answering phones or booking appointments.
We're looking for someone who is warm, confident, organized, and genuinely enjoys helping people. Someone who can handle a busy waiting room, a ringing phone, and an emotional client, all while keeping their cool and making every interaction feel personal.
If you're someone who thrives in a fast-paced environment, loves building relationships, and believes exceptional service matters, we'd love to meet you.
What You'll Do
- Welcome clients and patients with warmth and professionalism
- Schedule appointments and manage a busy hospital calendar
- Answer phones, emails, and client inquiries
- Guide clients through visits, estimates, and follow-up care
- Process payments and maintain accurate records
- Work closely with veterinarians, RVTs, and support staff to ensure a seamless client experience
- Help create a clean, organized, and welcoming reception area
- Support clients during both exciting and emotional moments in their pet's life
Who You Are
- Naturally friendly and people-focused
- Calm under pressure and able to juggle multiple priorities
- A strong communicator who genuinely enjoys helping others
- Comfortable with technology and learning new software systems
- Detail-oriented and dependable
- A team player who is willing to step in where needed
- Professional, positive, and solutions-focused
What We're Looking For
To be considered, applicants must have at least one of the following:
- Previous customer service experience in a veterinary hospital, medical office, dental office, healthcare setting, or similar professional environment
- Minimum 2 years of customer service experience in a fast-paced service industry
Applications will not be considered if:
- You have no customer service experience
- You're applying solely because you love animals but have not worked in a customer-facing role
- You are uncomfortable managing phones, client concerns, scheduling, and administrative responsibilities
Bonus Points If You Have
- Veterinary clinic experience
- Avimark experience
- Experience handling difficult conversations with confidence and professionalism
- Experience in hospitality, healthcare, or client-focused service environments
- Fear Free or veterinary client care experience
What Success Looks Like
- Clients feel genuinely cared for
- Phones are answered promptly and professionally
- Appointments are scheduled accurately
- Team members can rely on you
- You bring positive energy to the hospital, even on busy days
Why Join Uxbridge Veterinary Hospital?
We're building a hospital culture where people enjoy coming to work, support one another, and take pride in the experience they create for pets and their families.
We're looking for people who are kind, accountable, eager to learn, and committed to delivering exceptional service. Health and dental benefits available for employees working 24+ hours per week.
If you're someone who believes great client care matters just as much as great medicine, we'd love to hear from you.
Job Type: Part-Time, with the potential to transition to Full-Time
Location: Uxbridge Veterinary Hospital, Uxbridge, ON
Pay: $19.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program
Application question(s):
- Please briefly describe your most recent customer service role, including the types of clients/customers you supported and the responsibilities you handled daily.
Experience:
- Professional Services Customer Service : 2 years (required)
Work Location: In person
