Job Overview
We are seeking a highly organized, detail-oriented and proactive Office Coordinator to support daily office operations of a growing HVAC service company. The ideal candidate has experience in a service-based business environment, strong operational and administrative skills, and hands-on experience with ServiceTitan or similar field service management software. This role requires excellent communication, multitasking, and problem-solving abilities to help ensure a high level of customer service and operational efficiency.
Duties
- Coordinate and support daily office and service operations.
- Schedule and dispatch service calls while maintaining efficient technician workflows.
- Manage customer communications, service requests, and follow-up activities.
- Maintain accurate customer, job, and service records within company systems.
- Assist with purchasing, vendor coordination, inventory-related activities, and general office administration.
- Process and track accounts payable and accounts receivable transactions.
- Organize and maintain filing systems for documents, vendor information, invoices & receipts.
- Prepare reports, monitor key operational information, and support management with administrative tasks.
- Ensure professional communication with customers, suppliers, and team members.
Requirements
- Minimum 2 years of experience in office administration, service coordination, operations, or a similar role.
- Experience working in a service-based industry (HVAC, plumbing, electrical, construction, home services, or related fields).
- Experience with ServiceTitan is strongly preferred.
- Proficiency with Microsoft Office, particularly Excel, and CRM/business management software.
- Strong organizational, time management, and multitasking skills.
- Excellent verbal and written communication skills.
- Knowledge of basic bookkeeping, accounts payable, accounts receivable, and purchasing processes is considered an asset.
- Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
This role offers an growing work environment where organizational excellence and effective communication are valued. The Office Coordinator will be instrumental in supporting our company's operational success through leadership, coordination, and administrative expertise.
Pay: $18.20-$24.90 per hour
Benefits:
Experience:
- Administrative: 3 years (preferred)
- Service Titan / Field Service Management (FSM) application: 1 year (required)
Language:
- English Fluently (required)
Location:
- London, ON N6E 1L9 (preferred)
Work Location: In person
