Multi-Concept Hospitality GroupThis is not a traditional General Manager role.
We are not looking for someone to maintain operations.
We are looking for someone who wants to help build a company.
Our hospitality group operates multiple food, beverage, quick-service, and guest-focused concepts within one of Ontario’s busiest tourism markets. We are seeking a Growth-Focused General Manager who can lead people, drive performance, develop systems, and help guide the next stage of our growth.
This role is ideal for a leader who thrives in fast-paced environments, enjoys solving problems, and wants to play a meaningful role in building something larger than a single restaurant.
WHO WE ARE
We are an independently owned hospitality group operating multiple concepts serving thousands of guests each year.
Our business is built around:
- Exceptional guest experiences
- Strong operational standards
- Continuous improvement
- Team development
- Innovation and growth
We move quickly, adapt often, and are constantly looking for better ways to serve our guests and support our teams.
WHO YOU ARE
You are a hands-on operator.
You are comfortable moving between locations, supporting managers, coaching teams, identifying opportunities, and ensuring standards are maintained.
You don’t wait for problems to become crises.
You identify issues early and take action.
You understand that leadership is visible and that strong culture starts with strong leadership.
You enjoy building systems, developing people, and creating accountability.
WHAT YOU WILL BE RESPONSIBLE FOR
Leadership & People Development
- Recruit, interview, hire and onboard team members and managers
- Develop future leaders within the organization
- Coach managers through performance challenges
- Build accountability systems across all locations
- Lead regular leadership meetings
- Create a culture focused on growth, hospitality and execution
Operations
- Ensure operational standards are consistently maintained
- Conduct location audits and follow-up plans
- Improve systems and processes
- Support managers with execution and problem-solving
- Ensure food safety, cleanliness and brand standards are maintained
- Oversee day-to-day operational performance across multiple concepts
QUALIFICATIONS
- Multi-unit hospitality or restaurant management experience preferred
- Strong leadership and team development skills
- Experience managing labour, inventory and profitability
- Proven ability to hire and develop strong teams
- Excellent organizational and communication skills
- Ability to work evenings, weekends and holidays when required
- Strong sense of urgency and ownership
WHAT WE OFFER
- Competitive salary
- Performance-based bonus opportunities
- Significant growth opportunities
- Direct access to ownership
- Ability to influence company direction
- Opportunity to build departments and systems
- Work within a growing hospitality organization
- Potential future advancement into senior leadership roles
THIS ROLE IS NOT FOR EVERYONE
This position is not suited for someone looking for a slow-paced corporate environment.
It is for someone who:
- Leads from the front
- Moves quickly
- Enjoys solving problems
- Takes ownership
- Develops people
- Embraces change
- Wants to help build something meaningful
If you are looking for an opportunity to make a significant impact within a growing hospitality organization, we would love to hear from you.
Financial Performance
- Monitor labour performance and scheduling
- Oversee inventory controls and purchasing systems
- Manage food and beverage cost performance
- Identify cost-saving opportunities
- Improve profitability while protecting guest experience
- Review key performance indicators regularly with management teams
Sales & Growth
- Drive revenue growth initiatives
- Support local store marketing efforts
- Identify opportunities to increase guest traffic and frequency
- Execute seasonal promotions and campaigns
- Support new initiatives, partnerships and business opportunities
- Assist ownership in developing future growth strategies
Guest Experience
- Ensure exceptional hospitality standards across all locations
- Review guest feedback and online reviews
- Develop recovery strategies when service issues occur
- Create systems that improve consistency and guest satisfaction
Pay: From $80,000.00 per year
Benefits:
Work Location: In person
