24HR Collision – Vancouver, BC
Full-time, permanent
The Role
This is not a position where you simply answer phones and wait for the next task.
We are looking for someone who enjoys being the calm, organized person in the middle of a busy operation—the person who keeps customers informed, follows up on important details and helps the entire office stay on track.
Our customers are often dealing with an accident, an insurance claim and the inconvenience of being without their vehicle. Your role is to make that experience feel organized, professional and well managed from the first phone call until the vehicle is returned.
You do not need to know everything about collision repair on your first day. However, you must be dependable, comfortable speaking with people and serious about following through on what you say you will do.
About 24HR Collision
24HR Collision is a locally owned collision-repair company with established locations in Vancouver and Surrey.
We operate busy, professional repair facilities and work with ICBC, private customers, dealerships and vehicle manufacturers. Our focus is high-quality repairs, clear communication and continually improving the way our shops operate.
We are not a large corporation where good employees disappear into the background. Ownership and management are involved in the business, strong performance is noticed and people who demonstrate ability can grow into greater responsibility.
Our culture is straightforward:
- Take ownership of your responsibilities.
- Communicate clearly and respectfully.
- Follow through instead of assuming someone else will handle it.
- Speak up early when there is a problem.
- Help the team deliver a better experience for the customer.
We believe people perform best when expectations are clear, systems are organized and everyone does their part.
What You Will Be Responsible For
- Welcoming customers and creating a professional first impression
- Answering incoming calls, texts and emails
- Booking estimates, repair appointments and vehicle drop-offs
- Gathering customer, vehicle and insurance-claim information
- Explaining the general repair process and what customers should expect
- Providing proactive repair-status updates
- Coordinating communication between customers, estimators, production and management
- Assisting with rental-vehicle arrangements and transportation needs
- Preparing customer authorizations, repair documents and final-delivery paperwork
- Reviewing files to ensure required information and documents are complete
- Contacting customers when additional information or approvals are required
- Helping resolve customer concerns calmly and professionally
- Maintaining an organized reception area, schedule and front-office workflow
- Following company checklists and procedures so important details are not missed
- Supporting other office responsibilities during busy periods
The Person We Are Looking For
You may be a strong fit if you:
- Communicate confidently and professionally in person, over the phone and in writing
- Stay organized when several customers and tasks require attention at the same time
- Are naturally good at following up and closing open tasks
- Can remain calm when a customer is frustrated or anxious
- Pay attention to names, dates, documents and small details
- Are comfortable learning new software and office systems
- Take responsibility for mistakes and help correct them
- Prefer clear expectations and measurable responsibilities
- Can work independently without needing to be reminded repeatedly
- Understand that excellent customer service means both being friendly and getting things done
This position is best suited to someone who wants to actively coordinate the customer experience—not someone looking for a quiet reception-desk position.
Experience
We are open to candidates from several backgrounds, including:
- Collision repair or automotive service
- Dealership service departments
- Insurance claims
- Car-rental operations
- Medical or dental reception
- Property management
- Hospitality
- Other fast-paced customer-service and administrative environments
Previous automotive or collision-repair experience is an asset, but it is not mandatory for a highly organized candidate with strong customer-service experience.
Experience with ICBC claims or collision-management software would be considered a significant asset.
What We Offer
- Annual salary of $50,000–$55,000, based on relevant experience
- Full-time, permanent employment
- Extended health and dental benefits after the qualifying period, with employer contribution
- Training on our repair process, systems and expectations
- A stable, established local company
- Direct access to management and ownership
- Opportunities to take on additional responsibility as your abilities develop
- A professional environment where initiative and strong performance are recognized
How to Apply
Please submit your résumé along with a brief message answering the following:
1. What interests you about this position?
2. What type of customer-service or administrative environment have you worked in?
3. Describe one system or method you use to make sure important follow-ups are not forgotten.
Applications that include these answers will receive priority consideration.
We appreciate everyone who applies. Candidates selected for the next stage will be contacted for an interview.
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
