Job Summary
We are seeking a professional and organized Medical Receptionist / Booking Agent to join our team. The successful candidate will be responsible for providing excellent patient service, scheduling appointments, maintaining accurate records, and supporting the smooth daily operations of a busy diagnostic imaging clinic.
Key Responsibilities:
- Greet patients warmly and professionally upon arrival
- Confirm and obtain required information for patient registration
- Schedule patients for various diagnostic imaging exams in person and over the phone
- Maintain and update patient records accurately
- Contact patients to remind them of upcoming appointments
- Provide patients with support, guidance, and clear instructions as needed
- Maintain confidentiality and uphold ethical standards at all times
- Prioritize tasks effectively in a fast-paced environment
- Use Microsoft Office Suite (Word, Excel, Outlook) efficiently
Qualifications & Skills:
- Excellent communication skills with a courteous and professional manner
- Strong multitasking and organizational abilities
- Ability to work efficiently under pressure
- Strong interpersonal and customer service skills
- Customer service experience is an asset, but not required
- Proficiency in medical terminology and understanding of medical procedures is required
- Commitment to maintaining patient confidentiality and privacy
Additional Information:
This job description is intended to outline the general duties and responsibilities of the position and is not a complete list of all tasks that may be required.
Job Type: Full-time
Pay: $18.00-$19.00 per hour
Benefits:
Work Location: In person
