Position: Concession Supervisor
Department: Food & Beverage
Reports to: Manager, Food & Beverage
POSITION SUMMARY:
An integral part of the hospitality team, Concession Supervisors lead a group of concession teams during games and events at Rogers Forum and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.
A typical shift includes
- Lead concession teams and provide ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
- Contributing to building a high-performance team by actively partnering with all staff of Rogers Forum
- Perform end-of-night administrative duties as they related to the assigned stands
- Other duties as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
- Proven front line customer service leadership in a food service setting
- Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
- Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
- Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
- Must be at least 19 years of age
- Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
- Must be able to safely lift up to 35 lbs.
- Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
- Valid Serving it Right certificate is required
Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled.
