MEDICAL OFFICE ASSISTANT
Overview
At North Walkerville Orthopaedic Associates, we combine an amazing work culture with consistent daytime scheduling, extended health benefits, and a commitment to your professional growth. We foster a collaborative and supportive work environment where everyone is valued. Our team is more than just coworkers, we're a family that supports and motivates each other to achieve our best.
We are currently hiring a Medical Office Assistant to join our team in support of our 9 dedicated surgeons. In this essential role, you'll be the welcoming face of our clinic, creating a friendly and inviting atmosphere for our patients while ensuring our office runs smoothly. The ideal candidate will have exceptional interpersonal skills, a solid work ethic, and the ability to excel in a fast-paced team-oriented setting.
Duties and Responsibilities:
- Checking patients in, creating, updating and maintaining accurate medical records.
- Optimizing patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.
- Keeping patients’ appointments on schedule by notifying nurses and doctors of patient’s arrivals, reviewing schedules, and reminding individuals of service delays.
- Answering patients’ questions and inquiries while monitoring the reception area.
- Performing accurate data entry, scheduling appointments, following-up and creating health documents.
- Assisting in the day-end process for the office as necessary in reviewing payments made.
- Protecting patients' rights by maintaining the confidentiality of personal and financial information.
Knowledge, Skills and Abilities:
- Outstanding interpersonal skills and ability to provide exceptional patient care
- Strong verbal and written communication skills
- Excellent problem solving and critical thinking skills
- Compassionate personality with strong work ethic and leadership skills
- Proficiency in Microsoft Office Suite of Products
- Proficiency in typography and computers
- Proficiency in EMR software’s
- Medical knowledge and terminology
- Ability to work collaboratively within a primary care team and within a broader interdisciplinary staff team
- Ability and willingness to engage in continued education and/or training provided by employer
Qualifications and Experience:
- Diploma in Medical Office Administration, or related field
- Over 5 years of experience as a Medical Office Assistant or related position
- Experience in a specialty medical office is considered an asset
- Experience with Accuro EMR software is considered an asset
- Experience with third party insurance billing is considered an asset
Work Environment:
- We are recruiting to fill two full-time positions at North Walkerville Orthopaedic Associates.
Thank you to all applicants for their interest, however, only those candidates selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.
Job Types: Full-time, Fixed term contract
Pay: $20.00-$23.00 per hour
Benefits:
- Company events
- On-site parking
- Paid time off
Experience:
- specialty medical office: 1 year (preferred)
- Accuro EMR: 1 year (preferred)
- Medical Office Assistant: 5 years (preferred)
Licence/Certification:
- Diploma in Medical Office Administration, or related field (preferred)
Work Location: In person
