Job Title: Bilingual Office Administrator (Mandarin and English)
We are seeking a highly organized and detail-oriented Bilingual Office Administrator fluent in Mandarin and English, to join our team. As a Bilingual Office Administrator, you will be responsible for overseeing various operational tasks, including payment tracking, cash management, customer service, and administrative duties to ensure the smooth functioning of our organization.
- Act as a liaison between different departments, teams, and, facilitating effective communication in Mandarin and English.
- Prepare daily sales invoices, ensuring accurate calculations and timely issuance to clients.
- Manage and maintain accurate records, documents, and databases related to operations.
- Track payment terms and ensure timely collection of payments from clients, following up on any overdue accounts.
- Monitor inventory levels and collaborate with relevant teams to ensure timely procurement and availability of required resources.
- Compile weekly sales reports, summarizing sales activities, trends, and performance metrics for management review.
- Prepare reports, presentations, and other relevant documents, to support decision-making processes.
- Coordinate and monitor day-to-day operations, ensuring adherence to established processes and procedures.
- Handle incoming mail and correspondence, distributing and responding to inquiries or requests in a timely manner.
- Attend walk-in customers and providing excellent customer service.
- Manage incoming phone calls, answering inquiries, and directing calls to the appropriate departments or individuals.
- Assist with general administrative tasks, including filing documents, maintaining records, and organizing office supplies.
- Collaborate with cross-functional teams to resolve customer issues or concerns, ensuring customer satisfaction.
- Identify areas for process improvement and suggest solutions to enhance operational effectiveness.
- Support the resolution of operational issues and handle escalated inquiries or complaints.
- Managing existing accounts and sales activities
Requirements:
- Fluent in Mandarin and English
- Bachelor's degree or Diploma in business administration, finance, or a related field is preferred.
- Proven experience in operations coordination or a similar role, preferably with exposure to payment tracking and customer service.
- Ability to handle cash transactions accurately and maintain cash management procedures
- Excellent communication and interpersonal skills, with the ability to communicate clearly and professionally with clients and colleagues.
- Proficient computer skills, including MS Office Suite and experience with accounting and Quick books.
- Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
- Detail-oriented mindset, ensuring accuracy and precision in all operational tasks.
- Customer service-oriented mindset, with the ability to handle customer inquiries or complaints effectively.
- Strong problem-solving abilities and the capacity to think critically.
New Shah Impex Inc. offer a competitive salary, and a collaborative work environment. If you are passionate about operations, client management, and delivering exceptional service, we look forward to receiving your application.
To apply, please submit your resume, cover letter, and any other relevant documents to [email protected]. Please include "Bilingual Office Administrator Application" in the subject line. Only shortlisted candidates will be contacted for interviews.
Job Type: Full-time
Pay: From $750.00 per week
Benefits:
- On-site parking
- Paid time off
Language:
- Cantonese (preferred)
- Mandarin (required)
Work Location: In person
