Senior Office Administrator & Operations Manager Job Summary
We are seeking a highly organised, proactive, and business-minded Senior Office Administrator & Operations Manager to join our growing team.
This is more than a traditional administrative position. We are looking for a dynamic professional who can take ownership of day-to-day office operations while supporting management, sales activities, customer relations, internal coordination, and business growth.
The ideal candidate is confident, professional, resourceful, and comfortable working in a fast-paced and evolving business environment. You should be someone who does not simply wait for instructions, but identifies priorities, solves problems, improves processes, and helps keep the entire team organised and accountable.
This position offers an excellent opportunity for an ambitious individual who wants to grow into a key management role within the company.
Key Responsibilities
- Manage and oversee daily office operations and administrative activities
- Coordinate communication between management, sales representatives, customers, vendors, contractors, and other business partners
- Manage incoming calls, emails, correspondence, documentation, and customer inquiries professionally
- Maintain calendars, meetings, appointments, deadlines, and management schedules
- Prepare business documents, reports, presentations, spreadsheets, proposals, quotations, and internal communications
- Maintain accurate customer, sales, vendor, employee, and operational records
- Assist management with tracking sales performance, targets, leads, follow-ups, and business activities
- Support customer onboarding and ensure excellent customer service throughout the client relationship
- Coordinate with sales and operations teams to ensure projects and customer commitments are completed on time
- Assist with invoicing, accounts receivable/payable, expense tracking, and basic bookkeeping using QuickBooks or similar software
- Monitor outstanding customer payments, invoices, documentation, and follow-ups
- Help establish and improve internal office procedures, workflows, reporting systems, and operational processes
- Support recruitment, onboarding, scheduling, and coordination of employees and contractors
- Maintain confidentiality of company, employee, customer, pricing, and business information
- Identify operational problems and proactively recommend practical solutions
- Assist senior management with business development, vendor coordination, partnerships, and special projects
- Help create a professional, positive, accountable, and high-performance workplace culture
Qualifications & Skills
- Previous experience in office administration, operations, business management, executive administration, or a similar role
- Strong leadership, organizational, and problem-solving abilities
- Excellent written and verbal communication skills
- Strong command of Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook
- Experience with Google Workspace and modern cloud-based business tools
- QuickBooks or bookkeeping experience is considered an asset
- Strong ability to prepare professional emails, reports, spreadsheets, presentations, and business documents
- Comfortable communicating with customers, employees, vendors, contractors, and senior management
- Ability to manage multiple priorities and deadlines in a fast-paced environment
- Strong attention to detail and ability to maintain accurate records
- Ability to work independently, take ownership, and make sound day-to-day decisions
- Professional, dependable, adaptable, and solution-oriented attitude
- Previous experience supporting a sales-driven or rapidly growing organization is considered an asset
What We Are Looking For
We are particularly interested in candidates who demonstrate:
- Ownership: You take responsibility for your work and follow tasks through to completion.
- Initiative: You identify what needs to be done instead of always waiting for instructions.
- Leadership: You can coordinate people, maintain accountability, and professionally handle difficult situations.
- Business Mindset: You understand that administration, customer service, sales, and operations all contribute to company growth.
- Adaptability: You are comfortable working in a dynamic environment where priorities can change quickly.
- Communication: You communicate clearly, professionally, and confidently with customers and colleagues.
- Problem Solving: When challenges arise, you focus on finding solutions.
- Growth Mindset: You are interested in developing your responsibilities as the company continues to expand.
Growth Opportunity
This position is intended for someone who wants to build a long-term career with a growing organisation. Strong performers will have opportunities to take on increased responsibilities in operations, team management, customer relations, sales coordination, and business development.
We are building a collaborative and performance-driven workplace where ideas are encouraged, initiative is recognised, and employees have the opportunity to make a meaningful impact on the company's growth.
If you are organised, ambitious, professional, and enjoy taking ownership in a dynamic business environment, we would like to hear from you.
Pay: $21.00-$26.00 per hour
Expected hours: 30.0 – 40.0 per week
Work Location: In person
