Job Summary
We are seeking a dynamic and proactive Enrollment Co-Ordinator to join our team! In this vital role, you will drive the enrollment process by engaging with prospective students, guiding them through application procedures, and ensuring a seamless onboarding experience. Your energetic approach and excellent communication skills will help foster positive relationships, motivate potential students, and contribute to the growth of our educational programs. This paid position offers an exciting opportunity to develop your sales, customer service, and business development skills in a fast-paced environment committed to excellence.
Duties
Responsibilities Include:
- Responding to inquiries from prospective and current families
- Assisting families with class selection, registration and enrollment
- Following up with new inquiries and trial students
- Learning and using our dance studio registration and enrollment software
- Learning additional computer programs and systems used by the studio
- Processing registrations and updating student information
- Answering emails and telephone inquiries
- Greeting students and parents and providing friendly front-desk assistance
- Explaining studio programs, schedules and basic policies
- Maintaining accurate enrollment and student records
- Assisting with attendance and class lists
- Helping with general office and administrative duties
- Communicating information between the office, teachers and families
- Assisting with registration periods, special events and other busy times throughout the dance season
- Engage with prospective students via phone, email, and in-person to provide detailed information about enrollment options and program benefits
- Conduct telemarketing campaigns to generate leads and promote enrollment opportunities effectively
- Assist applicants throughout the entire enrollment process, including application submission, document verification, and follow-up communications
- Collaborate with marketing teams to implement outreach strategies that attract new students and increase program visibility
- Negotiate with prospective students to address concerns, clarify program details, and facilitate smooth acceptance procedures
- Support business development efforts by identifying new markets and building relationships with partner organizations
We Are Looking for Someone Who:
- Is friendly, outgoing and genuinely enjoys helping people
- Has excellent verbal and written communication skills
- Is organized and able to manage several tasks at once
- Is comfortable working in a busy environment with children and families coming and going
- Has good computer skills and is confident learning new software and programs
- Pays attention to detail
- Can work independently once trained
- Is dependable and takes initiative
- Has strong customer-service skills
- Understands the importance of confidentiality when working with family and student information
- Is comfortable following up with prospective families by phone and email
- Strong background in marketing, telemarketing, or technology sales with an emphasis on lead generation and conversion
- Excellent communication skills in English
- Demonstrated ability to deliver exceptional customer service while maintaining professionalism under pressure
- Effective business development skills to identify opportunities for growth and partnership expansion
Previous experience in customer service, reception, administration, enrollment, registration or a children's activity-based business would be an asset.
Dance experience is not required. We are happy to teach the right person about our programs.
Position Details
- Part-time position
- Primarily afternoon/evening and/or Saturday hours
- In-person position at Studio III Dance in Orangeville
- Additional hours may be available during registration periods and special events
- Training will be provided
About Studio III Dance
Studio III Dance is an established Orangeville dance studio offering recreational and competitive programs for children and teens in Ballet, Jazz, Tap, Acro, Lyrical, Contemporary, Hip Hop, Musical Theatre and Creative Dance.
We are looking for someone who can become a knowledgeable and welcoming member of our office team and help make the enrollment experience easy and positive for our families.
To apply, please submit your resume along with a brief introduction telling us about your customer service or administrative experience and why you feel you would be a good fit for a busy children's dance studio.
Pay: $18.34-$22.00 per hour
Expected hours: 8.0 – 20.0 per week
Work Location: In person
