Yates Whitaker LLP Chartered Professional Accountants is a mid-sized boutique firm filled with a team of enthusiastic and entrepreneurial individuals. We are located right off the University of Alberta campus in the Garneau neighbourhood, have been in business for over 30 years and we continuously strive to grow the firm through expansion of departments/niches. We are dedicated to and knowledgeable in our specialty areas and we pride ourselves on being focused on our clients and our staff.
We are a firm with close to 50 team members. We value our team and the work they do, while giving them opportunities for career growth along the way. All of this, while we continue to ensure that the best needs of our clients are being met through the Individual, Business and Not for Profit services we offer.
We are currently looking for a Client Services Coordinator to join our team. The successful candidate will be responsible for providing a positive and professional first impression to new and existing clients, visitors and vendors. We are looking for someone who enjoys conversing with anyone who walks through the door and can sell the services provided at the Firm. The successful candidate must be able to prioritize their day and manage front end operations, technology in boardrooms and tasks that come up throughout the day. You must have a positive attitude with a professional demeanour. If you are somewhat Tech. Savy, enjoy managing events & boardrooms, liaising with internal and external clients, while managing a variety of tasks and taking on new challenges, then this just might be the position you are looking for!
Your Responsibilities will include:
- Overseeing all aspects of the Firm’s ongoing client service operations
- Being well versed in the Firm, familiar with each niche to sell Firm services to potential clients
- Communicating clearly and directly with clients and to partners and staff on client needs
- Supporting the delivery of seamless meetings and client interactions by assisting with boardroom technology, room readiness, and related on-site needs
- Consulting with guests to understand events and catering requirements
- Displaying promotional materials for meetings, conferences and learning & development sessions
- Ensuring all client services activities exceed client expectations
- Troubleshooting minor technology issues in the boardrooms to ensure a seamless experience for users
- Managing the phone system, mail, couriers and the file room
- Other tasks as they arise
Your Attributes:
- A professional individual with exceptional client service and relationship building skills
- Excellent communication (verbal and written), time management and organizational skills
- 1 to 2 years of experience in hospitality, marketing, sales and/or brand management would be a bonus
- Bachelor’s degree or diploma in Business Administration with a major in Marketing and Sales would be an asset
- Adept in resolving day-to-day technical issues
- Proficient in Microsoft Office applications
- Strong attention to detail
- Experience in a professional services environment with knowledge of the Financial Services sector would be beneficial.
At Yates Whitaker LLP, we offer competitive salaries, professional development opportunities, benefits, matching RRSP contributions and more. If you are interested in joining our fast paced, energetic environment, please submit your cover letter (stating your salary expectations) and resume (as one document) to [email protected]. We ask that you do not phone us at this time, but please feel free to check us out at www.yateswhitaker.ca. We will continue to recruit for this position until we find a suitable candidate.
Thank you for your interest in Yates Whitaker LLP Chartered Professional Accountants. We hope to meet you soon!
Pay: From $45,000.00 per year
Benefits:
- Extended health care
- On-site parking
- RRSP match
Work Location: In person
