Tier 2+ IT Technician (MSP - Microsoft 365 - Cybersecurity)
Calgary, AB |
Office-Based + Client Sites
Evolution IT is a growing Calgary-based Managed IT and Cybersecurity provider supporting businesses throughout Alberta. We help organizations improve productivity, stay secure, and get more value from their technology through responsive support, proactive cybersecurity protection, Microsoft 365, cloud solutions, and emerging AI technologies.
What makes Evolution IT different is our people. We're a collaborative, relationship-focused team that believes great service starts with genuinely caring about our clients and each other. We celebrate curiosity, encourage new ideas, and give team members the opportunity to make a real impact.
Here, you'll work with a wide variety of technologies, industries, and business challenges. You'll gain hands-on experience in cybersecurity, Microsoft 365, Microsoft Copilot, cloud platforms, and modern business technology while working directly with leadership and experienced team members who want to see you succeed.
We're looking for a Tier 2+ IT Technician who takes ownership, enjoys solving complex problems, and is excited by continuous learning. If you're looking for a role where your contributions matter and your career can grow alongside the company, Evolution IT is the place for you!
What You’ll Do
- Tier 2+ support: desktops, servers, networks, cloud
- Troubleshoot Windows and Mac PCs, Windows Server, printers, and network devices
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams)
- Support backups, business continuity, and disaster recovery
- Configure firewalls, VPNs, and endpoint security tools
- Provide primarily support from the office, with onsite client visits as needed
- Maintain clear, up-to-date documentation
- Participate in after-hours/on-call rotation for monitoring emergency client requests
- Contribute to projects, process improvements, and team initiatives that help clients and Evolution IT succeed
Why This Role
- High variety—MSP environment (no repetitive ticket grind)
- Build and apply real-world cybersecurity skills
- Direct access to company leadership and experienced mentors
- Opportunities to grow into senior technical, cybersecurity, or leadership roles
- Build trusted relationships with clients and become a valued advisor, not just a ticket solver
What You Bring
- 5+ years IT support experience in an MSP environment managing multiple tenants and customers.
- 2+ years minimum in a Tier 2+ role.
- Strong Microsoft stack (Windows Server, M365)
- Networking fundamentals (TCP/IP, DNS, VPNs, firewalls)
- Proven troubleshooting skills
- Experience & a strong interest in cybersecurity
- Exposure to AI-powered business tools is considered an asset
- Mac/Linux experience is a bonus
You Are
- Self-motivated with a strong work ethic, both independently and as part of a great team
- Accountable and take ownership of issues through to resolution
- Curious and eager to learn
- Clear communicator with attention to detail
- Customer-focused and reliable
- A team player who enjoys sharing knowledge and helping others succeed
Requirements
- Valid Class 5 license + reliable vehicle
- Ability to travel occasionally within Calgary and area
- Flexibility for occasional after-hours or extended work to support client needs
Compensation & Benefits
- Competitive salary (based on experience)
- Health & dental benefits
- Paid vacation.
- Training and career development (approved programs)
- Opportunities for growth into senior/advanced roles
- Mileage reimbursement for client visits
- Bonuses / performance incentives
- Company events
Pay: From $65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Application question(s):
- In a short sentance or two please describe your prior Managed Service Provider (MSP) experience.
Licence/Certification:
- Class 5 Licence (required)
Location:
- Calgary, AB T2B 1N8 (required)
Work Location: In person
