About OneSource Moving Solutions
OneSource Moving Solutions helps Calgary families navigate life's transitions with compassion and professionalism. We specialize in senior moves, downsizing, estate clear-outs, packing, moving, and home setup. Our team is known for delivering exceptional customer service while treating every client and every home with care and respect.
We're looking for a highly organized Operations Coordinator who enjoys keeping people, schedules, and projects running smoothly. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in staying organized, we'd love to hear from you.
What You'll Do
As our Operations Coordinator, you'll be the central hub of our daily operations, ensuring every move is planned, communicated, and completed successfully.
Scheduling & Operations
- Schedule moving crews and trucks for upcoming jobs.
- Match crew size and skill level to the estimated scope of work.
- Adjust schedules as changes arise while maximizing efficiency.
- Coordinate with customers and crews to ensure smooth execution.
Customer Service
- Respond promptly to new inquiries and customer questions.
- Schedule estimates and maintain ongoing communication with clients.
- Help ensure every customer has an outstanding experience from first contact through job completion.
- Request customer reviews following completed moves.
Administration
- Prepare and maintain complete job files.
- Ensure contracts, waivers, and documentation are completed.
- Upload photos and maintain accurate job records.
- Keep our HubSpot CRM accurate and up to date.
Bookkeeping & Financial Administration
- Review employee timesheets.
- Assist with payroll preparation.
- Maintain accurate job costing information.
- Prepare and send customer invoices.
- Send customer statements and assist with basic accounts receivable follow-up.
- Process receipts and administrative paperwork.
Team Communication
- Own our internal Slack communication channels.
- Keep crews informed of schedule changes and operational updates.
- Ensure important issues are communicated quickly and clearly.
Recruiting & Staffing
- Help recruit new team members.
- Schedule interviews and working interviews.
- Coordinate onboarding for new employees.
- Maintain an active hiring pipeline as staffing needs change.
What We're Looking For
- Excellent organizational and time management skills.
- Strong written and verbal communication.
- Comfortable juggling multiple priorities.
- Strong attention to detail.
- Friendly and professional customer service skills.
- Comfortable learning new software and systems.
- Proficient with Microsoft Office and Google Workspace.
- Experience with CRM software (HubSpot is an asset).
- Experience with bookkeeping or QuickBooks is an asset.
- Previous experience in logistics, scheduling, moving, construction, or service industries is considered an asset.
What Success Looks Like
Successful candidates will consistently:
- Respond quickly to customer inquiries.
- Build efficient daily schedules.
- Keep crews productive and informed.
- Send invoices promptly after completed jobs.
- Maintain accurate records and job costing.
- Help recruit and onboard quality team members.
- Deliver an exceptional customer experience.
What We Offer
- Full-time, Monday to Friday schedule.
- Competitive salary of $40,000–$44,000 per year, based on experience.
- Supportive, team-oriented workplace.
- Opportunity to grow with a well-established Calgary company.
- Meaningful work helping families through important life transitions.
If you're organized, proactive, and enjoy being the person who keeps everything running smoothly, we'd love to meet you.
Apply today with your resume and a brief cover letter explaining why you'd be a great fit for OneSource Moving Solutions.
Pay: $40,000.00-$44,000.00 per year
Application question(s):
- Describe your experience coordinating schedules, multiple priorities, or logistics. What was your role, and what tools or software did you use?
- Tell us about a time you had to juggle several urgent tasks at once. How did you prioritize your work and ensure nothing was missed?
- This role requires exceptional customer service and communication. Describe a situation where you turned a difficult customer experience into a positive one.
Work Location: In person
