Dixie Toyota | Mississauga, ON
Job Type: Full-Time
Salary: $19.00 per hour + booking-based bonuses
Hours: 32–40 hours per week, 5 days per week, Monday to Saturday
Dixie Toyota is looking for a friendly, organized, and customer-focused Appointment Coordinator to join our Service Department.
As an Appointment Coordinator, you will be one of the first points of contact for our service customers. You will help customers schedule and understand their service appointments, answer questions, follow up on upcoming visits, and ensure a smooth and positive customer experience.
This is an excellent opportunity for someone who enjoys working with people, has strong communication skills, and is interested in developing a career in the automotive industry.
Greet customers professionally in person and over the phone
Schedule and coordinate customer service appointments
Handle inbound and outbound customer calls
Follow up with customers regarding appointments, reminders, and service needs
Build and maintain positive customer relationships
Provide customers with information about available automotive services and products
Assist with service estimates and appointment-related inquiries
Make X-Time adjustments and support service department workflow
Process warranty-related service information and ensure proper flow through the department
Complete all required Toyota University training and courses
Use dealership systems and technology accurately and efficiently
Follow dealership policies, procedures, and health and safety standards
Work collaboratively with Service Advisors, Technicians, and other dealership team members
Grade 12 diploma or equivalent; post-secondary education is an asset
Previous customer service, automotive, dealership, or service department experience is an asset
Automotive knowledge is an asset
Strong verbal and written communication skills
Excellent customer service and interpersonal skills
Strong organization and attention to detail
Good problem-solving and time-management skills
Basic computer and math skills
Ability to work in a fast-paced, customer-focused environment
Willingness to work Saturdays as scheduled
Valid Ontario driver's licence
Ability and willingness to operate both automatic and manual transmission vehicles
PBS dealership software experience is an asset
Legally authorized to work in Canada
$19.00 per hour + booking-based performance bonuses
Full-time, 32–40 hours per week
Bi-weekly pay, paid Thursdays
Paid one-hour lunch break
Ongoing training and professional development
Supportive and collaborative team environment
Safety shoe reimbursement after 3 months
Employee discounts on vehicle purchases, parts, and labour
Comprehensive group benefits, including life and disability coverage
Paid sick leave after 1 year of employment
Paid vacation time
Paid birthday time off after 1 year of employment
This position requires 5 days per week between Monday and Saturday, for a total of 32–40 hours per week.
Your regular shift will be assigned by your Team Leader when you start and may be adjusted based on business needs.
Toyotoshi Group Canada operates five dealerships across Ontario and Quebec. Our Ontario dealerships — Dixie Toyota, Ideal Honda, and Meadowvale Toyota — have proudly served their communities for more than 30 years.
We are committed to creating a workplace where employees can build meaningful careers and grow professionally. Our core values of Trust, Care, and Grow guide how we work with our customers and with one another.
Toyotoshi Group Canada has also been recognized as one of Canada's Top 100 Great Places to Work by the Great Place to Work Institute of Canada.
Dixie Toyota is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Dixie Toyota does not currently use AI in any part of our recruitment process. All applications are reviewed individually.
Due to the high volume of applications received, only candidates selected for an interview will be contacted.
