• Plan, purchase and maintain program materials such as program supplies, games etc. and
nutritional food within the approved budget;
- Ensure the operations and activities of the program, including assigning, and prioritizing daily tasks,
scheduling program activities, lunch breaks, resolution of day-to-day issues and problem-solving,
safety of participants, and data collection and input;
- Implement contingency staffing plans when staffing drops below safe levels;
- Enforce drop-in rules and require participants to take breaks if rules are violated;
- Maintain positive relations with immediate neighbours, act as liaison between drop-in member
participants and the external community, respond to complaints or requests for information;
- Ensure that all required data collection, statistics and records are maintained for funder reports;
- Represent the House on networks and planning tables working on issues dealing with socially
isolated adults, homelessness, mental health and addictions, and form partnerships with other
agencies to develop broad-based strategies;
- Participate as a member of the House in cross-program or House-wide activities;
- Other duties as required.
Qualifications:
- Bachelor’s degree or equivalent degree/education;
- Minimum of three years relevant experience working in community-based service delivery to
homeless and/or socially isolated adults, those who use substances and/or have serious mental
illness;
- Strong understanding, cultural sensitivity, and self-awareness of the social, cultural, psychological,
and political factors affecting disadvantaged adults – including poverty, trauma, racism,
discrimination, colonization, homelessness, unemployment, and social isolation;
- Strong supervisory and team-building skills and demonstrated experience working in a multi-
disciplinary team including supervising Peer workers (drop-in member participants);
- Comprehensive understanding of harm reduction practices and resources for people using
substances;
- Strong problem solving and conflict resolution skills and ability to de-escalate aggression;
- Demonstrated knowledge of anti-oppression principles;
- Highly developed comfort working with individuals who may have significant mental health and
substance use challenges;
- Strong program planning, evaluation, organizational, and analytical skills to coordinate the
activities of a busy working environment;
- Experience in proposal development, report writing, budget preparation and monitoring spending;
- Considerable interpersonal, written and verbal skills, exercised with tact and diplomacy;
- Demonstrated ability to interact with drop-in members and liaise with community members,
funders and local businesses including advocating and negotiating on behalf of the participants;
- Strong computer skills and working knowledge of how to use databases and word processing
software;
- A second language relevant to the community is an asset.
