Customer Care Associate
Location: Peterborough Regional Health Centre
Job Type: Part-time
Salary: $17.60 per hour
Hours-
Shift 1: Monday to Friday, 12:00 PM-8:00 PM
Shift 2: Saturday and Sunday, 10:00 AM – 6:00 PM
Company Overview
Precise Park Link has been a leader in Canada’s parking industry for over 30 years. Our expertise has evolved into urban mobility intelligence, supporting innovative solutions across public transit, parking, and electric vehicle charging infrastructure.
Position Summary
Reporting to the Team Lead/Supervisor, the Customer Care Associate plays a key role in supporting parking operations and ensuring a positive customer experience. This includes assisting customers with parking facilities, resolving inquiries, and maintaining operational standards.
Key Responsibilities
- May be required to process cash, credit card and debit card transactions.
- Balancing cash at the end of each shift and ensuring floats are correct.
- Answer various questions and provide guest with directions and other venue information as needed.
- Provide parking instruction/guidance/assistance to guests as needed.
- Allow or disallow access into lots.
- Act upon all comments/complaints in a prompt and friendly manner.
- Maintain clean and tidy workstation
- Adhere to Uniform Policy
- Other reasonable duties as assigned.
Qualifications
- Excellent customer service skills required with the ability to resolve conflict and solve problems.
- Must have general knowledge of computers.
- Basic knowledge of equipment repairs.
- Must be punctual.
- Polite and professional demeanor.
- Positive attitude
- Friendly, enthusiastic, energetic and personable.
- A proven ability to surpass customer service expectations.
- Communication skills – ability to read, write and speak English fluently.
- Ability to operate independently as well as in a team.
- Able to work different shifts including nights, weekends and statutory holidays as required.
- Parking lot experience is an asset.
- Criminal and Credit clearance required
Attributes
- Assertive and self-motivated
- Strong organizational and time-management skills
- Collaborative team player
- Neat and professional appearance
- Ability to work independently while following instructions accurately
Precise Park Link is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes. We accommodate applicants under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please inform the Resource Department of any accessibility needs.
Pay: $17.60 per hour
Ability to commute/relocate:
- Peterborough, ON K9J 7C6: reliably commute or plan to relocate before starting work (required)
Work Location: In person
