Primary Objective:
To focus on the day to day account management of a specific group of customers. To investigate and advise on customer complaints and problems. Conducts all tasks according to established health and safety policies and procedures.
Key Responsibilities:
1. Interact with customers daily, ensuring customer requests and requirements are reflected in the system.
2. Communicate customer information to dispatch/planners and others as required on a timely basis.
3. Identify sales opportunities and develop strong relationships with customer accounts.
4. Follow up on customer inquiries, concerns, or issues, and notify customers when there is a problem.
5. Performs trouble-shooting with customers proactively to avoid escalation of problems.
6. Effectively deal with customer complaints, resolving the issue on a timely basis, or elevating it to the CS Supervisor.
7. Manage trailer banks according to KPI’s.
8. Complete reports required by customers, management, ISO etc. ensuring data integrity at all times.
9. Other duties and responsibilities as assigned
Requirements:
Essential
· high school diploma or community college diploma
· strong customer service focus
· excellent communication skills
· excellent computer keyboarding skills
· excellent problem solving skills
· good geographical knowledge
· high level of common sense
· ability to work under pressure and within time constraints
Desired
· previous transportation sector experience or experience in a fast-paced, high volume customer service environment
Mental Effort:
· Mental and visual concentration on computer for extended periods of time.
· Patience, listening and verbal communication.
· Intense mental attentiveness to details.
· Mental effort required in multi-tasking and handling interruptions that require constant refocusing.
Physical Effort:
· Sitting for extended periods of time.
Working Conditions:
· Office environment with frequent interaction with co-workers, administrative staff and operators.
· Frequent phone calls updating data, confirming procedures, answering customer questions.
· Rotating shift assignments.
Pay: From $42,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
