Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.
About this job:
We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions.
In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains.
You will play a key role in ensuring stable operations, continuous improvements, and effective collaboration with business stakeholders.
Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable)
Employment Type: Full-time, long-term.
How you'll make an impact:
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Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas;
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Analyze and resolve incidents, service requests, and root causes across O2C processes;
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Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW;
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Ensure smooth integration between SAP ECC and Salesforce CRM;
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Support Order-to-Cash (O2C) processes, including coordination with finance teams;
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Perform minor enhancements, configuration changes, and testing activities;
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Participate in continuous improvement initiatives and system optimization;
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Communicate effectively with business users in English and provide user support.
What makes you a great fit:
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Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM;
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Good understanding of Order-to-Cash (O2C) processes;
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Working knowledge of FI/CO integration points (billing, revenue recognition, AR);
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Exposure to Salesforce or other CRM system (integration or business process level);
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Basic understanding of SAP BW / reporting concepts;
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Experience in application support (L2/L3) in enterprise environments;
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Strong analytical and troubleshooting skills;
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Good communication skills in English.
You are a star if you have:
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Experience with SAP-Salesforce integration scenarios;
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Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite, or MuleSoft);
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Experience in manufacturing or distribution industries.
If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?
Job ID: JR-199953
