Reporting directly to the Manager, Student Experience, the Experience Coordinator, Online supports various student populations and is responsible for the coordination and management of student success and retention programming, resources and engagement opportunities. This position provides oversight of programming, strategies, referrals, and technologies to support students’ development and academic success in online learning. The Experience Coordinator will partner with departments, faculties and divisions across TRU to provide proactive assistance to support student success, academic engagement and retention. Workloads may fluctuate and alter to meet the demands and needs of students. Special project work to support student success and retention, as assigned by the Manager, Student Experience, is an important part of the position. The incumbent is accountable to coordinate projects to completion.
MAJOR DUTIES & RESPONSIBILITIES
- Provides leadership to plan, develop, evaluate, coordinate, and implement proactive programming in order to ensure effective student development.
- Research, develop, and review programming and opportunities to align programming with Student Services strategic plan, in alignment with TRU’s mission, vision, and values, as well as departmental goals.
- Manages and monitors a comprehensive database for reporting of students of concern including collecting and reviewing information to coordinate and develop individual cases and referrals.
- Works with omnichannel software to support student inquiries and needs.
- Consults and debriefs with faculty, staff, and administration, working closely with all relevant departments within Open Learning and across TRU; communicates referrals and actions to provide support for students.
- Coaches, advises, and supports students on appropriate study strategies and available resources and policies; connects with students via email, text, online, and paper.
- Develops information, tools, and resources for a diverse student population.
- Educates and promotes programming internally and externally.
- Recommends and collaborates to develop policy and processes with respect to student success and development.
- Designs, organizes and facilitates in person and online presentations and workshops related to student development and programming.
- Coordinates, prepares, and maintains documentation, records and reports including related budget and expense requirements. This also includes reports on capturing OL student demographics.
- Works with institutional academic supports to build academic engagement activities and events that promote student learning and enhance student success.
- Monitors and manages student cases in consultation with referral responder and students; follows up on individual cases to ensure case completion.
- Develops and emphasizes community and university partnerships through collaboration of various events and activities to support academic student engagement and success.
- Consults with the student community and leadership and collaborates with on and off-campus supports to ensure the needs of students and best interests of the program are met.
- Participates in relevant committee and working groups to initiate and build student academic engagement and success.
- Maintains currency in student development.
- Recommends projects, resources or other needs of learners studying by distance.
REPORTS TO
Manager, Student Experience
