We are currently seeking a Benefits & Core HR Specialist to join our Human Resources team. This role is responsible for delivering exceptional customer service to all employees while administering both union and non-union benefits programs.
You will play a key role in maintaining HR systems, supporting core HR processes, and ensuring employees have a clear understanding of their benefits. You are an operational specialist who owns the deliver, improves processes and contributes to the employee experience. This position is ideal for someone who is detail-oriented, customer-focused, and passionate about enhancing the employee experience.
Responsibilities
Benefits Administration
- Leverage the benefits programs as a key driver of employee experience
- Align benefits programs with the broader total rewards and HR priorities
- Monitor and analyze benefits utilization and trends
- Develop and maintain clear process documentation
- Administer the employee group benefit programs in accordance with the collective agreement and company Policies.
- Support the ongoing review and enhancement of benefits programs to ensure competitiveness and alignment with business needs.
- Maintain and update employee benefit data and deductions within the HRIS
- Provide guidance to employees on benefit eligibility, coverage, and pension plans
- Identify and resolve discrepancies in benefit enrollments in collaboration with employees and providers
- Conduct benefit reviews and ensure compliance with applicable legislation & internal policies
Train managers on the employee data workflow and the benefit plan(s).
-
Core HR Functions
- Assist in coordinating service awards and recognition initiatives.
- Manage employee documentation including new hire packages, separations, and employment verification letters
- Contribute to continuous improvement of HR processes.
- Participate in the development and action of yearly competency performance work plan and development action plan.
- Promote and support Health, Safety & Environment (HSE) programs and compliance
Provide broad operational HR support contributing to an effective HR function.
-
Qualifications
Required
- 3-5 years’ experience in the group benefits administration.
- Strong customer service orientation with a commitment to delivering high-quality support.
- Experience in conducting benefit reviews.
- Knowledge of Oracle Cloud or similar HRIS platforms.
- Strong attention to detail with high degree of accuracy.
- Excellent written and verbal communication skills.
- Ability to handle confidential information with professionalism and discretion
- Strong organizational, analytical, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office.
-
Preferred
- Related post-secondary education, such as Human Resources Management Certificate or Certified Employee Benefit Specialist.
- Experience working in a unionized environment and with collective agreements
Experience in a retail environment.
-
About Calgary Co-op
www.calgarycoop.com
Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America, proudly serving Calgary and surrounding communities. With a focus on exceptional customer service, community investment, and employee engagement, we are committed to creating a workplace where our team members can thrive and grow.
We thank all applicants for their interest; however, only those applicants considered for an interview will be contacted.
