Job Description
Oatley Vigmond is one of Ontario’s leading personal injury law firms, recognized for excellence, compassion, and advocacy. We have been named Law Firm of the Year by Best Lawyers and consistently rank among Canadian Lawyer’s Top 10 Ontario Personal Injury Law Firms. Our team is committed to delivering exceptional legal representation while supporting clients through some of the most challenging periods of their lives.
At Oatley Vigmond, we believe great results begin with great people. We foster a culture of professionalism, collaboration, integrity, and continuous improvement where every team member plays a meaningful role in helping clients rebuild their lives.
The Opportunity
We are seeking an Intake Coordinator to join our Barrie office. This is a unique opportunity for an individual who is passionate about client service and relationship building. As the first point of contact for potential new clients, you will play a critical role in shaping their experience with our firm. Often, you will be speaking with individuals and families during one of the most challenging times in their lives, requiring compassion, professionalism, and exceptional communication skills.
The successful candidate will be a trusted ambassador for Oatley Vigmond, providing potential new clients with a positive, supportive, and responsive experience while helping them take the first steps toward accessing legal support and guidance.
Hours of Work
This is a full-time position, Monday to Friday, from 10am to 6:00pm
Main Responsibilities
- Serve as the first point of contact for potential new clients by phone, email, and in person
- Conduct intake interviews and accurately complete intake forms
- Build trust and provide a compassionate, professional client experience
- Coordinate and schedule consultations with lawyers and legal teams
- Prepare intake packages and supporting documentation
- Open new matters and maintain accurate records in firm systems
- Track and report on intake activity and client inquiries
- Assist with administrative duties, including database maintenance, Ministry of Transportation searches, and client correspondence
Qualifications and Skills
Required
- Post secondary diploma or degree in a relevant field
- Exceptional client service and interpersonal skills
- Strong communication and active listening abilities
- Compassionate, professional, and able to build trust with clients
- Excellent organizational, time management, and multitasking skills
- Proficiency with Microsoft Office and other computer applications
- Strong attention to detail and sound judgment
- Ability to work independently and as part of a team
An Asset
- Experience in personal injury law, legal intake, or a client focused professional environment
- Knowledge of plaintiff personal injury matters and common injury types
Qualified applicants are invited to apply in confidence to Pearl Graham at [email protected]. Please submit a cover letter, resume, and copies of any relevant diplomas, certificates, or reference letters.
We thank all candidates for their interest in Oatley Vigmond; however only those selected for an interview will be contacted.
Oatley Vigmond is an equal opportunity employer. We encourage and welcome applications from people with disabilities and people with diverse backgrounds. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
For more information about our firm, please visit our website at www.oatleyvigmond.com.
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Barrie, ON: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you legally authorized to work Full-Time in Canada?
Experience:
- client service: 2 years (preferred)
Work Location: In person
