POSITION OVERVIEW
The Manager of People & Operations is a hands-on role responsible for the full HR function and the day-to-day operational running of the firm's offices. You will manage HR end-to-end, oversee firm culture and learning initiatives, and own facilities, vendor relationships, and operational logistics across all locations.
This is a build-and-run role: you will write HR policies and also coordinate office moves, run onboarding sessions and also manage the shredding service provider. We are looking for a team player with no ego, someone just as happy setting up catering for the summer party as writing our policies and procedures, and always looking for opportunities to improve the firm.
This role is based primarily in Vancouver with weekly visits to Langley and monthly visits to Chilliwack. Work from home one day per week is available following probation.
KEY RESPONSIBILITIES
HR Policy, Compliance & Implementation
- Develop, implement, and continuously improve firm-wide HR policies and procedures, ensuring compliance with BC employment standards and relevant legislation
- Maintain the employee handbook and all HR documentation
- Support Supervisors in employee relations matters, including performance management, disciplinary processes, and conflict resolution
- Manage the full employee lifecycle: contracts, status changes, terminations, and offboarding
- Track leave (vacation, sick, statutory) and ensure accuracy of HR records
- Design and execute a structured onboarding experience for all new hires (including tech setup coordination with the Tech team), and maintain a standardized offboarding process with exit interviews and knowledge transfer
- Work with the Controller to administer firm benefits programs and keep staff informed and enrolled
- Support the Director in organizational planning, headcount decisions, and team structure changes
Learning & Development
- Design and execute the firm-wide L&D strategy: identify skill gaps, source learning opportunities, and track participation and impact
- Facilitate the Lunch & Learns program, including scheduling, speaker coordination, and content development
- Support professional development coordination as needed (conference registration, accommodation, etc.)
- Build development plans for direct reports and foster a culture of growth across the firm
Culture, Engagement & Internal Events
- Lead the Social Committee alongside the Experience Coordinator, designing culture initiatives, team events, and recognition programs
- Champion engagement by proactively gathering feedback, identifying concerns, and working with leadership to address them
- Present on people-related topics and metrics at firm-wide and leadership meetings, as needed
Facilities & Office Management
- Oversee day-to-day operations across all YLaw offices, ensuring each location is well-maintained, properly stocked, and running smoothly
- Manage office schedules, desk and office reservations, and the Who's Where tracker
- Oversee physical upgrades, inspections, and office improvement projects; coordinate office moves, space planning, and furniture logistics
- Manage all orders, supplies, snack purchasing, and vendor logistics (shredding pickups, furniture delivery, etc.)
- Assist with insurance paperwork, building compliance, and facilities administration
- Oversee mediation hospitality planning with the Experience Coordinator, ensuring meeting rooms, catering, and logistics run seamlessly
Vendor Management & Procurement (Non-Technology)
- Own vendor relationships across operations: office suppliers, facilities contractors, and general service providers
- Lead contract negotiations and renewals, conduct due diligence and performance reviews, and manage procurement for operational equipment, supplies, and services
Reporting & Metrics
- Track and report on key people metrics (turnover, time-to-hire, engagement, L&D participation, headcount) and operational KPIs, flagging trends and anomalies
- Prepare monthly operational stats reports and regular updates for the Director on people and operational matters
- Use data to inform decisions and continuously improve the employee and operational experience
Other
- Process and approve general Accounts Payable; manage departmental expense tracking and cost controls
- Participate in leadership meetings, operations reviews, and firm-wide planning sessions as needed
- Partner with the Tech Team on shared processes, and represent the firm at external events as appropriate
WHAT YOU WILL IMPLEMENT & LEAD IN THE FIRST YEAR
- Improved, documented onboarding and offboarding processes
- Firm-wide L&D calendar and Lunch & Learns program
- Consistent HR documentation and policy library
- Culture and recognition initiatives with the Social Committee and Experience Coordinator
- Standardized procurement and vendor management processes for non-technology vendors
- Operational reporting infrastructure (monthly stats, KPI tracking)
WHAT SUCCESS LOOKS LIKE
- Staff feel supported, informed, and set up to succeed
- HR policies are clear, documented, consistently applied, and legally compliant
- Onboarding and offboarding are seamless, positive experiences
- L&D programming happens regularly and staff can see their growth
- All offices run smoothly and logistics happen without drama
- Non-technology vendors are managed proactively and every contract delivers value
- The Director can rely on this role for timely, accurate people and operational data
QUALIFICATIONS
Required
- 3–5+ years of progressive HR and/or operations experience
- Strong working knowledge of BC employment standards, human rights legislation, and HR best practices
- Demonstrated experience managing staff, vendors, and day-to-day operational processes
- Excellent communication and interpersonal skills
- Highly organized, detail-oriented, and able to manage multiple priorities across very different domains
- Equally comfortable running a performance conversation and coordinating an office move
Preferred
- CPHR designation or working toward it
- Experience with project management principles and/or practices
- Experience in a law firm or regulated professional services environment
- Familiarity with HRIS platforms and general office management tools
- Experimenting with AI to handle repetitive work and free up time for higher-value tasks
COMPENSATION & BENEFITS
Salary: $65,000 - $80,000 per year depending on experience and qualifications
Benefits:
- Comprehensive extended health, dental, and vision coverage
- Three weeks of paid vacation plus ten paid wellness days
- Monthly wellness allowance for eligible expenses such as therapy, fitness memberships, or equipment
- Annual bonus program eligibility and RRSP employer matching
- Ongoing learning and professional development opportunities
- Regular firm social and wellness events
HOW TO APPLY
Please submit your cover letter and resume to [email protected] by 12 noon PST on Thursday July 30, 2026 with the subject line: ‘Application: Manager of People & Operations’
Don’t think you meet all of our qualifications but think you’d be a great match? Apply! We love to hear from folks who can show us how they would fulfil the role from non traditional backgrounds and experiences.
Job Type: Full Time
Job Location: Vancouver / Langley
Pay: $65,000.00-$80,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- RRSP match
- Vision care
- Wellness program
Work Location: Hybrid remote in Vancouver, BC V6B 5L1
