REPORTS TO
Senior Director of Guest Experience
DEPARTMENT
Rental Shop
POSITION TYPE
Full Time - Seasonal
WAGE
$26.00 per hour
SCHEDULE
Seasonal role running from August 24, 2026, to the end of the winter season, with potential to return the following season. Flexible availability is required, including days, evenings, weekends, and holidays.
POSITION SUMMARY
The Rental Shop Manager leads rental operations, the equipment fleet, and a hands-on team in a fast-paced, physically demanding environment, upholding strong service and safety standards. Reporting to the Senior Director of Guest Experience, the ideal candidate is organized, service-minded, and calm under pressure, and brings Rabbit Hill’s values — Accountability, Innovation, Adaptability, Passion, and Community — into everyday decisions and team culture.
REQUIREMENTS
Experience & Education
- High school diploma or equivalent required; previous rental-shop experience is a strong asset.
- Minimum 2 years’ supervisory or management experience.
Skills & Attributes
- Must be 18 years of age or older.
- Proven leadership, coaching, and team-motivation skills.
- Strong verbal and written communication skills, including strong telephone and active-listening skills.
- Strong interpersonal and conflict-resolution skills; calm, professional, and solutions-focused under pressure.
- Well-organized with strong multitasking and time-management skills; detail-oriented and proactive.
- Ability to handle confidential and sensitive information with discretion and integrity.
- Proficient with Microsoft Office and point-of-sale (POS) systems, with the ability to learn new systems and platforms quickly.
- Previous experience with Paradox Mountain Software, ADP Workforce Now, and MakeShift is an asset.
- Strong commitment to safety and proactive risk management.
- Physically capable of the demands of the role, including frequent waist-level lifting up to 50 lbs., with above-shoulder and front carries up to 20 lbs.
Certifications & Licenses
- Obtain (on-the-job) alpine binding certifications for both rental and public equipment.
- Valid Class 5 driver’s license and reliable personal transportation required. Our location is not served by public transit, and taxi service can be unreliable.
JOB DUTIES
Leadership & Administration
- Model and promote Rabbit Hill’s core values — Accountability, Innovation, Adaptability, Passion, and Community — through daily actions, team leadership, and guest interactions.
- Recruit, onboard, train, schedule, coach, evaluate, and — when necessary — discipline or terminate department staff in accordance with Rabbit Hill policies.
- Develop and maintain Rental Shop training, policies, and procedures.
- Foster a positive, inclusive, and safety-focused team culture.
- Deliver and uphold a welcoming, professional atmosphere for guests and staff; resolve concerns, escalating complex issues to the Senior Director of Guest Experience as needed.
- Prepare and manage the annual department budget; track expenses, analyze variances, and submit accurate monthly reports.
- Maintain accurate records and submit all required documentation accurately and on time.
- Build positive working relationships across all departments and participate in manager meetings.
- Be willing to cover additional shifts as needed, including on short notice, and support other departments as required.
- Assist with staff events and perform other duties as assigned by the Senior Director of Guest Experience.
Rental Operations, Fleet, and Sales
- Monitor staffing levels to ensure operational efficiency without overstaffing.
- Actively engage in daily operations, working alongside frontline staff to support the team.
- Guide guests and school groups through the Rental Shop quickly, efficiently, and safely.
- Monitor and restock inventory and fleet, complete purchase orders, and source the best-priced products — sustainable whenever possible — while coordinating suppliers and deliveries.
- Process ticket and rental equipment sales through Paradox Mountain Software, taking payment by cash, gift card, or debit/credit.
- Accurately handle cash and floats, and complete secure end-of-day cash-outs.
- Obtain on-the-job alpine binding certifications for rental and public equipment.
- Oversee rental fleet maintenance through regular inspection and servicing with the Back Shop team.
- Support and cross-train staff from other departments.
Safety & Compliance
- Adhere to and enforce Rabbit Hill policies and procedures; help maintain a safe, secure, and legally compliant work environment.
- Support emergency response procedures and safety initiatives; ensure staff are trained on relevant safety, WHMIS, and PPE protocols.
- Lead the Rental Shop Health & Safety Committee, recruit and train frontline members and ensure participation in safety meetings.
WORKING CONDITIONS
- Fast-paced, high-energy, and sometimes loud environment.
- Shop environment with fluctuating temperatures and frequent exposure to cold air from open doors. Some outdoor work is required, with exposure to cold, wind, rain, snow, and varying terrain.
- Extended periods of standing and walking.
- Frequent bending, kneeling, twisting, reaching, pushing, pulling, typing, and lifting.
- Use of hand tools, tuning equipment, ladders, and step stools.
- Frequent waist-level lifting up to 50 lbs., with above-shoulder and front carries up to 20 lbs.
- Regular use of cleaning agents or WHMIS-classified chemicals.
Pay: From $26.00 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
Application question(s):
- Do you have a valid Class 5 driver’s license and reliable personal transportation to our location? Our location is not served by public transit, and taxi service can be unreliable.
- Do you have, or are willing to obtain (on-the-job), the alpine binding certifications for both rental and public equipment?
Experience:
- Management: 2 years (preferred)
- Ski Resort Rental Shop: 5 years (preferred)
Work Location: In person
