You're the friendly, organized voice of Jumbo. We're urgently hiring a Customer Service Representative who can field calls, book service appointments, and keep customers feeling taken care of from the first ring to the final follow-up. If you're great with people and thrive in a fast-paced office, we want to hear from you.
RESPONSIBILITIES
- Answer incoming calls and respond to customer inquiries with a friendly, helpful attitude
- Schedule and confirm service appointments using our dispatch software
- Coordinate with field technicians and dispatch to ensure smooth, on-time service
- Follow up with customers after service to confirm satisfaction and address concerns
- Process bookings, quotes, and basic billing questions accurately
- Support the office team with administrative tasks as needed
REQUIREMENTS
- 1+ years of customer service experience (trades or service industry is a strong asset)
- Excellent phone manner and written communication skills
- Strong organizational skills and attention to detail
- Comfortable with scheduling software and basic computer skills
- Ability to stay calm and helpful under pressure
- Positive, team-oriented attitude
BONUS — NICE TO HAVE
- Experience with ServiceTitan, Jobber, or similar field service software
- Familiarity with plumbing or home services terminology
Pay: $18.00-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
