Kelowna Kia is looking for a Service Advisor to join our team!
The candidate we are looking for would have excellent communication, sales ability, and customer service skills. Someone that has a TEAM first attitude and works well with others. Our culture is a strength for the store and plays a factor in any hiring decision.
Previous experience in an automotive service department is strong attribute.
Responsibilities:
- Welcome all incoming guests in a timely and friendly manner
- Sell & recommend maintenance and repairs to service customers
- Create and write service orders
- Ensure work orders are written with accuracy
- Provide accurate written cost estimates for labor and parts
- Follow up on unsold work
- Liaise with Technicians to ensure proper work flow
- Develop and create lasting guest relationships
- Deliver exceptional customer service at all times
- Ensure guests are contacted regarding any changes in the estimate or completion time
- Explain to all guests the cost and requirements of their service in full detail
- At time of check out explain the completed work and all the charges to the guest
- Keep up with maintaining the organization of the department by keeping the service forms, menu and pricing guides up to date
Requirements:
- 1+ years experience in a service advisor role is preferred
- Customer focused with strong customer service skills
- Works well under pressure
- The ability work in a fast-paced environment with the ability to multi task
- Organized, motivated and a self-starter
- Computer skills and experience with Microsoft office would be considered a asset
- Enjoy working with a diverse group of individuals
- PBS experience and knowledge would be considered an asset
- Flexible schedule with the ability to work Saturdays
- Must have the legal right to work in Canada
- Must have a valid and clean driver license
Why choose us!
We are a family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 12 award winning dealerships across BC. As an established and growing company we offer:
- Competitive pay
- Comprehensive group benefits plan
- Employee and Family Assistance Program
- Life Insurance
- Mentorship
- Long Service Awards – commencing at 2 years service
- Regular social/team building events
- Community Involvement: Volunteering and donating
- Career growth and security
Who are we:
Kot Auto Group is in business to be the most trusted dealership in the industry with a team known for exceeding customer expectations. Our aim is to exceed our customers’ expectations, not only because our cars are excellent quality, but also because we consistently set ourselves apart from the competition by providing excellent product knowledge, efficient service, a team approach, and a style of doing business that communicates we are as good as our word. Through these values, we produce results which drive the business forward and enable us to meet our goals.
#INDHigh
Job Types: Full-time, Permanent
Pay: $60,000.00-$90,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Kelowna, BC V1X 5C3: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 3 years (preferred)
- Service Advisor : 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
