Support Technician
We have partnered with the leading provider of security and security surveillance services in Brandon, Manitoba to support in their search of a new Support Technician to join their team.
The Support Technician works with customers and installers to resolve basic networking issues, camera systems, NVRs, wireless bridges & phone apps. The Support Technician will also work with installers, sales associates, vendors and kitting technicians to provide programming and testing support.
Duties and Responsibilities
· Identify, troubleshoot and resolve hardware, software and basic network related problems encountered by end users.
· Track issue resolution, identifies patterns of failure, research bug fixes and implement solutions, communication with manager regarding unresolved problems.
· Analyze bugs in systems and application software; research and test possible solutions and implements solutions.
· Work with end users, Installers and vendors troubleshooting camera systems including NVRs, phone apps & wireless bridges.
· Basic in shop diagnostics of cameras, bridges, NVRs that may require small repairs.
· Build connectors/adapters for implementing camera systems.
· Testing of new equipment to ensure compatibility with current systems.
· Work with the IT department to maintain equipment/software in the Brandon branch office as required.
· Maintain website and print catalogue.
· Various shop/office duties as required.
Requirements and Competencies
· High school diploma or equivalent; technical training or certification in electronics, networking, or related field is preferred.
· Proven experience in troubleshooting and resolving hardware and software issues.
· Knowledge of basic networking concepts and protocols.
· Experience with CCTV systems, NVRs, wireless bridges, and related technologies.
· Strong analytical and problem-solving skills.
· Excellent communication skills, both written and verbal.
· Ability to work independently and as part of a team.
· Strong organizational skills and attention to detail.
· Ability to multitask and manage time effectively.
· Ability to pass a Criminal Record Check.
If you are interested in this exciting opportunity, please email a copy of your resume to [email protected].
We thank all applicants in advance, however, only those individuals who best meet our qualifications will be contacted. All other resumes will be kept on file for future consideration.
Job Types: Full-time, Permanent
Work Location: In person
