We are seeking to hire a talented Service Writer to join our growing team. If you're excited to be part of a winning team, this is a great opportunity to grow your career.
Responsibilities for Service Writer
- Provide excellent customer service from start to finish, and perform any additional follow up
- Listen carefully to customer descriptions and assess the service call needs to prepare the service technician.
- Advise the customer on the HVAC costs for maintenance and service repairs
- Communicate with wholesalers and technicians to make sure everything needed is on hand or ready at the supplier for pickup with corresponding job names/numbers
- Provide updates to customers with the status of their parts on order
- Answer detailed questions about services performed and price information
- Maintain customer records by keeping all files organized
- Schedule appointments over the phone
- Send out invoices and collect service receivables
- Help with General Administrative tasks when needed.
Qualifications for Service Writer
- Strong math and accounting skills, high school graduate or equivalent.
- Strong understanding of HVAC and the ability to identify appropriate repairs for equipment.
- Ability to break down complicated HVAC or industry topics into understandable language meant for customer understanding
- Advanced computer and data-entry skills
- Organizational and record-keeping skills
- Ability to stand, walk, sit and lift up to 25 pounds
- Have a teamwork mindset in the workplace and accept feedback on your work
- Understand the typical format of company schedules in order to manage time efficiently
Job Type: Full-time
Pay: From $19.34 per hour
Education:
- Secondary School (preferred)
Experience:
- administrative assistant: 2 years (preferred)
- Service Writing: 1 year (preferred)
Work Location: In person
