Employment Type: Casual (0-35 hours)
Pay Grade: $29.25 - $34.25 hourly
Hours of Work: 8:30-4:30
Competition Number: 2026-46
Closing Date: September 14, 2026 @ 4:30PM
The City of White Rock - where every wave of talent helps shape our City by the sea. We are proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams.
The City of White Rock is a unique, ocean-side community of 22,000 citizens located half an hour south of Vancouver on the shore of Semiahmoo Bay and is known for its sunny weather, expansive beach, historic pier, delightful restaurants, and sense of community.
Overview
The Finance Department seeks an individual with outstanding customer service, interpersonal and organizational skills to join their team. Reporting to the Revenue Services Supervisor, you will handle a variety of telephone, email and in-person inquiries and provide factual information regarding property taxes, utilities, business and dog licensing, parking tickets and decals, and other municipal services. Your role will include delivering customer service in a professional and courteous manner and handling customer inquiries and complaints with sound judgement to help resolve issues and minimize escalation. Other duties include processing payments, maintaining departmental records, files and accounts, supporting departmental administrative functions, and performing a variety of routine clerical tasks. The successful candidate is a self-starter, highly organized, and possesses strong communication and customer service skills.
Qualifications
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Completion of Grade 12 supplemented by word processing and administrative courses, preferably bookkeeping and Microsoft Office Suite training, plus related experience performing reception, cash receipting and clerical functions; or an equivalent combination of training and experience.
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Prior experience in a customer service facing role is preferred.
Requirements
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Sound knowledge of the organization of the City, the general functions of its departments and the nature of services provided as related to the work performed.
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Sound knowledge of the applicable sections of the Community Charter, Municipal Act, Assessment Act and Home Owner Grant Act, and of the bylaws, rules, regulations, legislative requirements, policies and procedures governing the work.
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Sound knowledge of computer systems and software applications, including Tempest and Unit 4 related to the job duties, and the ability to operate a variety of office equipment, including a switchboard.
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Sound knowledge of business English, spelling, punctuation and arithmetic.
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Working knowledge of account classification, modern business practices and the procedures used in receiving and recording remittances.
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Ability to deal effectively with the public and a variety of other internal and external contacts in processing inquiries and complaints and ability to provide a variety of factual information and related services in a professional manner; plus ability to work effectively under pressure while dealing with contentious matters and difficult customers.
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Proficiency in the use of computer software including Microsoft Office with strong word processing skills and the ability to use and create templates, spreadsheets and mail merges.
- Ability to work well with others in a team environment.
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Ability to perform basic accounting, cashiering and clerical duties with accuracy and detail and in accordance with established rules, regulations, policies and procedures.
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Ability to efficiently type a variety of material, compose routine correspondence and prepare and maintain files, records, reports and related material.
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Ability to exercise initiative and make decisions in accordance with applicable rules, regulations and policies.
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Ability to prioritize workloads, to work independently with minimal guidelines and supervision, and to perform tasks under periodic work pressure.
The City is proud to be an equal opportunity workplace and is committed to promoting and preserving a culture of diversity, equity, and inclusion. We know that our greatest strengths come from the people who make up our teams and a more vibrant community starts with you! If your experience and education have prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy, and safe environment, please submit a cover letter and resume online.
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