JOB INFORMATION
Requisition ID: 13291
Number of Vacancies: 1
Department: Streetcar Infrastructure (20000709) - Streetcar Way Supervision (30000215)
Salary Information: $87,596.60 - $109,509.40
Pay Scale Group: 8SA
Employment Type: Regular
New or Existing Vacancy: Existing
Weekly Hours: 35 Off Days: Sat/Sun Shift: Day (Onsite)
Posted On: June 17, 2026
Last Day to Apply: June 24, 2026
Reports to: Manager, Streetcar Way
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:
Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.
Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.
The full Plan can be viewed on ttc.ca.
We are currently seeking a Business Analyst to join our Streetcar Way team!
The Business Analyst will be responsible for coordinating, administering, developing, implementing and maintaining the Section’s business systems, relevant applications, processes, and procedures to ensure that business needs are met. As a Business Analyst you will develop solutions with a focus on providing statistical analyses, summaries and KPI’s.
In this role, you will be responsible for developing solutions and plans to implement new systems, policies, procedures and end-user requirements to meet the business needs of the Streetcar Way section. You will conduct cost‑benefit and feasibility studies, as well as design and implement medium‑ and high‑complexity systems. The Business Analyst will formulate business and system requirements, perform detailed analyses, and prepare comprehensive business documentation and functional specifications. In this position, you will design and develop proposals, forms, workflows, business processes, data models, and system specifications to support operational needs.
You will also develop solutions and implementation plans for new systems, policies, procedures, and end‑user requirements. In this role, you will keep senior management informed of project progress and provide recommendations for efficiencies through statistical analysis, summaries, KPIs, charts, and reports. You will act as a Project Leader for system‑related initiatives, developing business solutions, configuring applications, and performing quality assurance testing. As a Business Analyst you will also assist, guide, and train departmental staff on computerized systems and applications.
In this position, you will research procedural issues, prepare reports, and provide data to other departments as required. You will identify system requirements or changes and assist in developing justification for new implementations or modifications. The role includes administering, maintaining, and updating systems, policies, procedures, and related materials. You will also monitor third‑party contracts to ensure work is completed accurately and according to specifications, while communicating key findings, issues, proposed changes, and progress to management and stakeholders.
- Use office technology, software and applications
- Apply analytical skills
- Understand and apply relevant laws and regulations
- Plan and organize activities / projects to meet section and organizational goals
- Manage projects
- Demonstrate specialized expertise and knowledge in the assigned field
- Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.
- Your application will reveal strong knowledge of information systems such as IBM Maximo, SAP, SharePoint and computer technology concepts, principles and practices and their application in a business environment.
- Strong technology background with experience leading and developing large scale computer application or information systems projects is considered an asset.
- Your application will reveal comprehensive knowledge of systems analysis and database design concepts and practices.
- You must have sound knowledge of project management concepts and practices.
- Knowledge of end user support functions and data security/audit principles and procedures.
- Knowledge of current computer applications, software, office automation technology, and PC hardware/software.
- Your application will reveal a strong ability to plan, conduct, coordinate and manage various projects associated with the development, implementation and maintenance of information systems.
- Must have, or rapidly acquire familiarity with the various types of equipment used in the Section, as well as the associated maintenance requirements, equipment lifecycles, work methods, maintenance procedures etc.
- Must have good judgement; well-developed analytical and problem solving skills; effective interpersonal, verbal and written communication skills.
- Well-developed time management and presentation skills is essential to this role, along with the ability to train and coach peers using easy to understand terms
- Ability to work independently or as part of a team.
- Must have or quickly acquire knowledge of TTC and Departmental policies and procedures applicable to the work performed.
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
- One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
- A comprehensive package that covers health, dental, vision and more.
- Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.
Commitment to EDI
The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or
[email protected] . Any information received related to an accommodation will be addressed confidentially.
General Prohibition in Hiring Process
The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:
- The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
- All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
- During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
- You will not disseminate or disclose to any person any interview question.
Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.
Relatives of TTC Employees
The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.
We thank all applicants for their interest but advise only those selected for an interview will be contacted.
