You will be responsible for insuring 100% building operations, guest safety and satisfaction from the moment guest arrives at the hotel until they check out. Lead by example, strong team leader and self-starter, with the ability to work independently as required. A strong guest satisfaction disposition is mandatory.
As a General Maintenance person with Hampton Inn by Hilton Brockville, you are required to supervise all hotel operations to ensure that you consistently maintain standards and procedures, as well as ensuring the delivery of exceptional customer service to Guests.
Responsibilities:
Adhere to the hotel's handling and safety policies.
Participate in daily morning huddles (this is a brand standards).
Contribute to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service.
Adhere to all matters relating to hygiene, health & safety in accordance with provincial laws and company policies.
Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Meet and exceed guest expectations by ensuring the department provides exceptional service and teamwork.
Maintain a positive attitude and good communication, maintain excellent grooming standards. Must be always in full uniform.
Maintain hotel policies, procedures, and confidentialities as guide lined as well as code of conduct.
Ensuring the building, equipment and grounds of the hotel are maintained and are in keeping with hotel policies and procedures.
Prompt reporting, documentation and tracking of all lost & found items to management.
Ensure proper handling, storage and security of all maintenance supplies, chemicals, and equipment.
Report maintenance problems and safety hazards immediately.
Contribute to security of the building, company assets, guest, and team member safety by reporting of suspicious person and handling of keys, restricted access as appropriate to the position. Always is “security aware”.
Maintain cleanliness and organization of maintenance closets, carts, and storages. Ensure adequate supplies and linen.
Basic and general knowledge of plumbing, carpentry, electrical, wall vinyl repairs and other general work
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes in our team leaders:
· Customer focus
· Living the values
· Leadership
· Collaboration
· Judgment
· Results focused
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
Education:
- Secondary School (preferred)
Experience:
- Maintenance: 3 years (required)
Work Location: In person
