POSITION BACKGROUND:
The Service Technician is integral to Ketek’s operations and is essential in assuring client retention through the provision of hands-on customer service. The Service Technician's responsibilities include traveling to customers' locations, remotely accessing equipment, and performing routine maintenance.
CORE DUTIES:
Field Service
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Take instruction from Project Manager and/or Service Coordinator to ensure tasks are completed in a safe manner
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Transport Ketek equipment in a safe manner, ensuring all Journey Management requirements are followed
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Comply with all provincial transportation requirements
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Install, troubleshoot, and demobilize Ketek equipment for the benefit of the client and providing instructions on the proper usage of the item
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Perform routine maintenance on Ketek equipment
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Use, clean, and maintain the different tools required at the worksite
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Perform routine onsite housekeeping duties
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Establish and promote excellent Client relationships through clear and accurate communication
Shop Operations
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Receive, understand and execute instructions from Shop Foreman and senior employees
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Clean equipment and tools
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Disassemble equipment, if needed, to thoroughly clean
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Identify faulty/damaged equipment and/or defective materials and inform supervisor of problem
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Determine the correct type of tools/equipment to be used for a specific task
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Utilize checklists, inspections, work procedures and safety guidelines to complete tasks
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Complete assigned tasks in a safe, efficient and timely manner
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Perform routine housekeeping duties in the shop
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Complete all required paperwork on a daily basis, including hazard assessment and Daily Job Control Sheet
QUALIFICATIONS AND SKILLS:
Required
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Minimum 3 years oilfield and/or construction experience
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Valid Class 5 Driver's Licence with clean driver's abstract
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High School diploma or GED
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Able to demonstrate good hand/eye coordination and manual dexterity
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Familiar and comfortable with various saws, grinders and other hand tools
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Able to operate required equipment in a safe and responsible manner
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Ability to handle changing schedules and priorities, with high level prioritization skills
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Strong work ethic and organizational planning skills with attention to detail
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Ability to work independently or as part of a team
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Effective verbal and listening communication skills
Preferred
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Journeyman trade ticket
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Loader experience
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Fall Protection experience
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AWP experience
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Overhead Crane experience
This position is defined as Safety Sensitive: Drug, Alcohol, Back and Audio tests are required prior to commencing employment.
WORKING CONDITIONS:
Physical Demands
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Regularly required to stand/sit, talk/hear, stoop, climb, lift, balance, kneel and use of hands/fingers to operate tools, machinery and materials
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Moderate to heavy lifting (up to 50lbs) may be required
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Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required
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Regular exposure to loud noises and metal particulates - hearing and respiratory protection is provided when needed
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Potential exposure to acetylene gas, fumes, oil, and paint residue
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Exposure to sharp edges, pinch points, trip and slip hazards, and blind spots
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May be required to work in high, precarious places that are near moving parts and/or electrical works or in confined spaces
Work Environment
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Field environment (85%) and shop environment (15%)
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Required to work weekends and outside of regular office hours
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Required to work outside in all different weather conditions including extreme cold and heat
