Falesca Importing is a family-run company that has been importing European food products since 1965. We are looking for a motivated, organized, and flexible Office Administration Assistant to join our team and support our day-to-day office and retail operations.
Key Responsibilities
General duties include, but are not limited to:
- Entering and processing sales orders accurately and efficiently
- Preparing invoices and processing credits and debits
- Maintaining organized files, records, paperwork, and digital documents
- Scanning, filing, and ensuring documents are properly maintained
- Answering customer phone calls and responding to customer emails professionally
- Assisting with packing, preparing, and shipping customer orders
- Providing friendly and knowledgeable service to customers in-store
- Assisting customers with product selection and purchases
- Processing retail sales transactions and handling customer inquiries
- Maintaining website inventory and updating product information
- Assisting with product listings, pricing, and general website updates
- Supporting general retail store organization and day-to-day operations
- Assisting with administrative and operational tasks as required
Qualifications & Skills
- 2–3 years of office administration experience, including data entry, order processing, and administrative support
- Minimum 1 year of retail experience, including customer service and sales transactions
- Strong attention to detail with excellent organizational and time-management skills
- Proficient in Microsoft Office, including Excel, Power Point, and Outlook
- Strong computer skills with the ability to learn and use various software and online platforms
- Excellent written and verbal communication skills
- Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
- Ability to work independently while contributing effectively as part of a team
- Professional, reliable, flexible, and customer-focused
- Preferred: Experience with inventory management, e-commerce, Shopify, Canva and accounting/invoicing systems
Job Type: Full-time
Pay: $22.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
Experience:
- office administration: 1 year (required)
Work Location: In person
