Snowcrest Foods is a fast paced, high-quality frozen food packer and distributor with global scope. We are a family-owned and operated business experiencing strong sales growth.
We are looking for a full-time Sales Order Desk candidate to join our Customer Service team to work from 7:00am to 3:00pm, Monday to Friday. The ideal candidate thrives on a challenge, is an excellent communicator, fantastic with customer service and can maintain a high degree of accuracy & confidentiality in their work.
Day-to-Day Responsibilities
Fully responsible to:
- Enter sales orders into the system from a variety of sources; ensure compliance with price lists, order minimums, proper TIHI's; work with buyers when order revisions are needed
- Use specialized software and websites, including Edisoft Merchant, SPS Commerce, Itrade, SAP & Retail Link to process EDI orders and invoices
- Complete all documents and labels required to process and ship orders; notify all parties as needed, and follow orders through to shipment and invoicing; co-ordinate ship days & consolidate loads based on carrier capacity/inventory levels
- Liaison between customers and freight carriers as required (PO extensions/revisions/delays)
- Make arrangements with carriers for return of over-shipped/mis-shipped product to warehouses, and process credit notes when required
- Advise customers of shortages and out of stock situations
- Advise management of existing and potential out of stock situations
- Respond to all other customer inquiries as needed
Fully responsible to:
- Cross train on Accounts Receivable duties in order to provide backup coverage for invoicing and processing cash receipts as needed.
Experience and Education
- High School Graduation
- 2+ years of customer service with an interest in accounting
- Some post-secondary education
- Previous experience providing customer service in a company with North American distribution
Training
- Strong MS Office skills
- Adept at learning new systems and programs
- Strong and effective verbal and oral skills
- SAP Business One
- High degree of accuracy and strong attention to detail
- Strong organizational skills and curiosity
- Independent Problem Solving
- Positive attitude and team player
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Dental care
- On-site parking
- RRSP match
Work Location: In person
