Company Overview
DENT WIZARD is the world leader in automotive reconditioning, committed to innovation and excellence for over three decades. We serve a diverse range of clients including dealerships, body shops, insurance companies, and rental agencies. Our core values are Excellence, Integrity, Innovation, and Customer Devotion.
Are you a Service Advisor looking for an opportunity to take on a leadership role? Do you have experience in the automotive dealership world? If so, we're looking for you! Automotive experience required for this role.
Dent Wizard is looking for a Fixed Operations Manager to provide leadership and oversight for our team in St. John's.
Leadership (30%)
· Create a positive and productive working environment consistent with Dent Wizard’s core values
· Lead, coach and develop team to drive productivity and retention
· Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
· Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing SOPs
· Provide timely feedback to manager regarding, competitive pressures, customer feedback and the engagement of staff
· Participate in field town hall communications
Customer Engagement (30%)
· Ensure fulfillment of services meets customer expectations
· Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
· Maintain knowledge of customer pricing and service expectations.
· Expediently address customer, operational, and performance concerns.
· Identify and implement value-added customer solutions
Driving Performance (20%)
· Drive talent selection and hiring for area roles needed
· Deliver operating performance in terms of LSR, Employee Engagement and Retention
· Drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without damage to five-star service expectations.
· Address day-to-day operational issues, ensure maintenance of customer sites and perform QC
· Coordinate supplies and parts ordering management
Administration (20%)
· Coordinate supplies and parts ordering management
· Troubleshoot most critical operational issues
· Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
· Support and adhere to DW’s policies and procedures on ethics standards and commitments
· Ensure effective invoicing processes are implemented and maintained
Competencies Required
· Lead and coach technicians
· Results Orientation
· Systems Thinking / Process Improvement
· Agility
· Initiative
· Influence
· Customer Focus
· Apply Knowledge
Position Requirements
· Proven ability to manage, coach, and lead others.
· 3 years proven operations experience in a similar type of environment.
· Auto and reconditioning industry experience preferred.
Physical Job Requirements
· Continuous viewing from and inputting data to a computer screen.
· Travel as necessary (up to 20%).
Pay: From $60,000.00 per year
Work Location: In person
