Job Summary
We are seeking a skilled Desktop Support Technician to join our IT team on Part-time basis. The ideal candidate will provide exceptional technical support, ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting software and hardware issues, managing computer systems, and assisting users with various technical challenges. Strong communication skills and a customer service-oriented approach are essential for success in this position.
Responsibilities
Ø Perform services as required by tickets software when assigned
Ø Install software and hardware as requested Actively participate in all projects / initiatives that either directly (desktop) or indirectly (Backend) impact user experience
Ø Troubleshoot various Desktop PC related issues
Ø Enter PeopleSoft requisitions on behalf of employees, resulting from tickets software
Ø Excellent interpersonal and customer service skills.
Ø Provide the project team with a status and keep accurate details of all work being performed.
Ø Work to manage end user testing for upcoming products and projects through managing pilot user programs
Ø Handle all daily tasks transfer from Level 3 Engineering Team.
Responsibilities include but are not limited to below:
Outlook
· Configure Profile/Recreate OSTAssist with Global Relay
· Folder size management
· Meeting Room reservations
· Group Mailbox and Distribution List assistance
Development/Automation
· Familiarity with Agile Methodology and Tools (Jira/Wekan/Kanban Boards, Regular Stand Ups, Sprint Planning)
· Shared Code Repositories (Github/Bitbucket/etc)
· Python/PowerShell/SQL/Visual Basic
Internet explorer
· Proxy set up / configuring
· Browser installations (IE11 and Chrome)
· Webex troubleshooting
· Java Support
· Submitting Security Access Requests
· Processing and troubleshooting Security Access Requests
Strong authentication
· ID card Pre-Personalization
· Recycle ID cards
· Revoke ID cards
· Configure Enterprise SSO to auto populate passwords
Remote access
· Assisting users connecting from Home with Pulse Secure VPN and/or Citrix
· Citrix Receiver version updates
· Account configurations for Remote Access
Active directory
· Organizational Unit Updates
· Applying user rights
· Enable/Disable/unlock user accounts
· Computer management
· Password Changes
Security
· Installing RSA software and tokens on user devices
· Pin creations/resets
IP Telephony
· Installations
· Troubleshooting
· Directory Updates
Bloomberg
· Hardware replacements
· Application installations
· Account transfers
· Troubleshooting
Laptop/Desktop
· Bit Locker installations and management
· Imaging with PXE and MDT
· Basic Hardware (Battery Replacements, RAM Upgrades)
· External Monitor/Docking Station Preferences
Shared Drives
· Access Management
· Shared Drive Creations
· Quota Management
VMWare Workspace One
· Troubleshooting
· Installations
· Pin resets
Lync
· Configurations
· Troubleshooting
Excel
· Installing and configuring Add-ins
· Macro assistance
Software sourcing
· Purchasing
· Installing
· Configuring
· Troubleshooting
Printer
· Maintenance
· Mapping
· HP Access Control Management
Comfortable to work Onsite 2 days per week.
If you are interested, kindly apply !
Pay: $35.00-$40.00 per hour
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Location:
Work Location: In person
