We are looking for a friendly, organized, and professional Front Desk Administrative Assistant to be the welcoming face of our company.
As the first point of contact for our customers, you will play an important role in creating an exceptional customer experience while providing administrative support to our sales and operations teams. We're looking for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized and running smoothly.
Cranbrook Flooring does not have an LMIA for this position. Applicants must be legally able to work in Canada and must reside in the local area or be willing to relocate.
What You'll Do
Reception & Customer Service
- Welcome customers, visitors, and contractors with a friendly and professional attitude.
- Answer and manage a multi-line phone system, directing calls and inquiries appropriately.
- Respond to customer questions promptly and professionally, both in person and by phone.
- Ensure every customer receives outstanding service from their first interaction.
Administrative Support
- Perform accurate data entry and maintain customer records.
- Prepare, organize, and file digital and paper documents.
- Process incoming and outgoing mail, courier packages, emails, and correspondence.
- Assist with general office administration and support the sales and management teams.
- Help coordinate appointments, meetings, and daily office activities.
Office Organization
- Maintain organized filing systems, both electronic and physical.
- Keep the reception area clean, welcoming, and professional.
- Monitor office and showroom supplies and assist with ordering as needed.
- Support a positive, organized, and efficient workplace.
Qualifications / Preferred Experience
- Previous experience in a receptionist, administrative assistant, customer service, or office administration role.
- Experience working in a professional office environment.
- Experience using multi-line phone systems.
- Experience with filing systems and accurate data entry.
Required Skills
- Excellent verbal and written communication skills.
- Friendly, professional, and customer-focused attitude.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage multiple responsibilities.
- Proficiency with Microsoft Office, including Word and Excel.
- Comfortable learning new software and office systems.
- Ability to work independently while collaborating effectively with a team.
What Success Looks Like
Successful candidates will:
- Deliver exceptional customer service every day.
- Create a welcoming first impression for every visitor and caller.
- Maintain organized and accurate records.
- Support the team by anticipating needs and staying organized.
- Demonstrate professionalism, reliability, and attention to detail.
- Contribute positively to a collaborative workplace culture.
Why Join Cranbrook Flooring?
For over 50 years, Cranbrook Flooring has been a trusted name in the East Kootenays. We pride ourselves on quality workmanship, outstanding customer service, and a supportive team environment where employees are valued and encouraged to grow.
We offer:
- Competitive wages
- Extended health and dental benefits
- Ongoing training and development
- Supportive and collaborative team environment
- Opportunities for career growth
- Employee discounts
- Stable, year-round employment
- Flexibility for family during special occasions
Apply Today
If you're an organized professional who enjoys helping people and takes pride in keeping an office running smoothly, we'd love to hear from you.
Please submit your resume to [email protected] with a brief cover letter telling us why you'd be a great fit for our team.
Pay: $20.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Work Location: In person
