Overview
Shellco Credit Systems Ltd. is an established and growing Canadian collection agency representing clients across a variety of industries, including financial services, healthcare, automotive, property management, retail and commercial businesses.
We are seeking a motivated, confident and results-driven Debt Collection Specialist to join our growing team. The successful candidate will be responsible for recovering outstanding balances, negotiating payment arrangements, maintaining accurate account documentation and providing professional customer service while complying with all applicable collection laws and company policies.
This position is ideal for an experienced collector who enjoys negotiation, problem-solving and working in a performance-based environment.
Responsibilities
- Contact consumers by telephone, email and written correspondence regarding outstanding accounts.
- Negotiate payment arrangements and settlements within company guidelines.
- Conduct skip tracing using available investigative tools and resources.
- Maintain accurate and detailed notes in the collection management system.
- Review credit bureau information when authorized.
- Investigate disputes and obtain supporting documentation.
- Handle inbound and outbound collection calls professionally.
- Meet or exceed monthly recovery targets.
- Comply with all applicable provincial and federal legislation, company policies and client requirements.
- Communicate with lawyers, trustees, employers and other third parties when legally permitted.
- Process payments and update account information.
- Maintain the confidentiality of all consumer and client information.
- Manage assigned account queues efficiently while maintaining quality standards.
Required Qualifications
- Minimum one year of collections experience.
Applicants with relevant experience in one or more of the following areas may also be considered:
- Accounts receivable
- Call centres
- Banking
- Financial services
- Customer service
- Sales
Candidates should also possess:
- Excellent verbal and written communication skills.
- Strong negotiation and conflict-resolution abilities.
- The ability to remain calm and professional under pressure.
- A confident and professional telephone manner.
- Strong computer skills.
- Accurate typing and data-entry skills.
- The ability to multitask and manage competing priorities.
- Strong attention to detail.
- The ability to work independently and as part of a team.
- The ability to meet performance goals and deadlines.
- Reliable attendance and punctuality.
Preferred Qualifications
- Previous experience working for a third-party collection agency.
- Knowledge of Ontario collection laws and regulations.
- Experience with consumer reporting and credit bureaus.
- Skip-tracing experience.
- Knowledge of insolvency, bankruptcy and consumer proposals.
- Experience negotiating payment arrangements.
- Experience using collection management software.
What We Offer
- Total annual compensation of $40,000 to $55,000, including performance-based bonuses.
- Monthly performance bonus opportunities
- Paid training
- Paid vacation
- Career advancement opportunities
- Supportive team environment
- Modern office environment
- Stable, permanent full-time employment
- Long-term opportunities within a growing company
Pay: $40,000.00-$55,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- On-site parking
- Paid time off
Work Location: In person
