Full-Time | Sunday–Thursday | On-Site at Merridale
Location: Cobble Hill, BC
Pay: $23.00–$25.00 per hour
Hours: Full-time; hours to be determined
Work Somewhere Delicious.
Merridale is a 20-acre farm, cidery, distillery, Eatery and Farm Store in the Cowichan Valley. For more than 35 years, we’ve been growing apples, making cider and spirits, and welcoming people to our farm.
Our farm is a place where everyone belongs. We invite everyone in, dogs and kids too, and we want our guests to feel welcome, comfortable and like they’ve come home.
We’re looking for a friendly, organized and reliable Administrative & Guest Services Assistant to join our team.
About the Role
This is a varied, hands-on role combining guest service, reservations, administration and marketing support.
Two days a week, you’ll be the front-line person answering the phone and managing reservations. You’ll also assist with restaurant function bookings and provide administrative support to the marketing team throughout the week.
You’ll be an important first point of contact for our guests, so we’re looking for someone who is naturally welcoming, organized and comfortable talking with people.
You Might Be the Perfect Fit If You:
- Enjoy helping people and creating a welcoming guest experience
- Have a friendly, confident and professional phone manner
- Are organized and good at keeping track of details
- Communicate clearly in writing, on the phone and in person
- Are comfortable juggling a variety of day-to-day tasks
- Have good computer skills and enjoy learning new systems
- Have an interest in marketing and communications
- Take pride in getting the details right
- Are dependable, positive and willing to pitch in
- Enjoy working as part of a small, busy team
Key Responsibilities
Guest Services & Reservations
- Answer phone calls and respond to guest inquiries
- Provide information about Merridale, our Eatery, Farm Store, cider, spirits and experiences
- Manage reservations and assist guests with planning their visit
- Respond to emails and follow up on inquiries
- Help provide a warm and welcoming first impression of Merridale
Restaurant Function Bookings
- Respond to inquiries about restaurant functions and group bookings
- Gather booking details and enter information accurately
- Keep function information and calendars organized
- Communicate booking details to the appropriate team members
- Follow up with guests as required
Marketing Support
- Assist the marketing team with newsletters and email communications
- Help with event promotions and communications
- Update website information as required
- Assist with social media and digital communications
- Proofread marketing materials
- Help maintain accurate customer and subscriber information
General Administration
- Assist with general office administration
- Maintain calendars, lists and records
- Enter information accurately into our systems
- Help keep administrative information organized
- Assist with other day-to-day administrative tasks as needed
What You Bring
- Previous experience in administration, customer service, hospitality or a similar role is an asset
- Excellent written and verbal English communication skills
- Strong attention to detail and organizational skills
- Comfortable using Microsoft Office, email and basic Excel
- Familiarity with WordPress, email marketing or social media is an asset
- A positive, helpful attitude
- The ability to work independently and stay organized
- A willingness to learn our systems
You don’t need to know everything when you walk through the door. We can teach you our systems. What matters most is that you’re organized, dependable, friendly and willing to learn.
Why Merridale?
Merridale is a little different from a traditional workplace. Your office is on a farm, surrounded by orchards, gardens, cider, spirits and people who have come to enjoy themselves.
We care about what we make, how we treat our guests and how we work together.
Perks & Benefits
- Full-time, permanent position
- Extended health care
- Dental and vision care
- Life insurance
- Store & food discounts
- Company events
- Casual dress
- Paid time off
- On-site parking
- Beautiful Cowichan Valley workplace
Ready to Join Us?
If you’re organized, friendly, dependable and enjoy working with people, we’d love to hear from you.
Please send us your resume and a brief note telling us why you think you’d be a good fit for Merridale.
Pay: $23.00-$25.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
