Job Summary
SF / KEX is a well-established leader in the express delivery and logistics industry. We value our employees, customers, service partners, and community, and we are committed to building a positive, collaborative, and growth-oriented working environment.
We are currently seeking a responsible, proactive, and creative Operations Support Coordinator to join our team.
This is an on-site role that supports daily operational activities while also assisting with front desk responsibilities, customer communication, office administration, and local marketing initiatives. The ideal candidate does not need extensive industry experience, but must be dependable, organized, willing to learn, and able to take ownership of assigned tasks.
Key Responsibilities
Operations Support
- Provide on-site support for daily operational activities and assist with shipment coordination.
- Monitor shipment status, assist with tracking inquiries, and follow up on operational exceptions when needed.
- Coordinate with internal departments, warehouse teams, drivers, customers, and service partners to support smooth daily operations.
- Assist with data entry, document preparation, reporting, and other administrative duties related to operations.
- Identify operational issues and communicate them to management in a timely manner.
- Support process improvement initiatives and help maintain an organized, efficient working environment.
Front Desk & Customer Service
- Serve as the first point of contact for visitors, customers, drivers, and service partners.
- Handle front desk reception, phone calls, emails, walk-in inquiries, and basic customer support requests.
- Assist customers with shipment inquiries, service information, and general follow-up.
- Maintain a professional, welcoming, and responsive customer service experience.
- Support office administration, including document filing, mail handling, supply coordination, and general office organization.
Marketing & Business Support
- Assist with local marketing and promotional activities to support business growth.
- Help prepare marketing materials, customer communications, service introductions, flyers, and social media content.
- Support customer outreach, event preparation, partnership communication, and community engagement activities.
- Share creative ideas to improve brand visibility, customer experience, and local market presence.
- Assist management with other business development or promotional projects as assigned.
Qualifications
- High school diploma, college diploma, bachelor’s degree, or equivalent work experience.
- Previous experience in logistics, customer service, administration, front desk, or marketing is an asset, but not required.
- Strong sense of responsibility, ownership, and reliability.
- Creative, proactive, and comfortable taking initiative.
- Strong communication and interpersonal skills.
- Able to work effectively in a fast-paced and changing environment.
- Good organizational skills and the ability to manage multiple tasks.
- Comfortable using Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Experience with social media platforms, Canva, basic marketing tools, or customer communication is an asset.
- Fluent English is required. Mandarin Chinese is strongly preferred; Cantonese is an asset.
- Must be legally eligible to work in Canada.
What We Are Looking For
We are looking for someone who is willing to learn, take responsibility, and grow with the business. This role is suitable for a candidate who enjoys working on-site, interacting with people, supporting operations, and contributing creative ideas to improve customer experience and local brand awareness.
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Ability to commute/relocate:
- Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (required)
Application question(s):
- How many days per week are you able to work from the workplace?
Language:
Work Location: Hybrid remote in Brampton, ON L6T 5M4
