Job Overview
SureStay by Best Western Whitecourt is looking for a friendly, professional, and reliable Front Desk Agent to join our team. As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and ensuring every guest has a positive stay experience.
Responsibilities
- Greet guests warmly and professionally
- Perform check-in and check-out procedures
- Handle reservations, cancellations, and walk-in bookings
- Answer phone calls and respond to emails
- Process payments and manage cash/credit transactions
- Resolve guest concerns in a calm and efficient manner
- Coordinate with housekeeping and maintenance
- Maintain accurate records and reports
- Ensure compliance with brand and property standards
Qualifications
- Previous hotel front desk experience preferred (training available for the right candidate)
- Strong communication and problem-solving skills
- Comfortable using computers and reservation systems
- Professional appearance and positive attitude
- Ability to work evenings, weekends, and holidays
- Must be legally eligible to work in Canada
What We Offer
- Competitive hourly wage (based on experience)
- Supportive team environment
- Growth opportunities within the property
- Employee hotel discounts
Job Types: Full-time, Permanent
Pay: From $17.00 per hour
Benefits:
- Discounted or free food
- Store discount
Application question(s):
- Do you have any hotel front desk experience?
Work Location: In person
