Cosmetic Patient Care Coordinator
Toronto Dermatology
What we are about:
Vos Collection is a curated collection of the most recognized leaders in medical aesthetics, that are redefining the standard of excellence by providing patients consistent, remarkable outcomes that help make them feel more like themselves.
Toronto Dermatology Centre is an extremely busy clinic specializing in anti-aging and corrective treatments including neuromodulators, HA Volumizers, laser treatments and medical-grade skincare.
We have an immediate opening for a highly motivated, professional and experienced administration coordinator to join our cosmetic team. Working alongside our team of medical estheticians and physicians, the Cosmetic Coordinator will assist with facilitating the administrative elements of each patient encounter and visit. As the main point of contact in the cosmetic clinic, this role has a significant influence on patients experience and satisfaction.
The successful candidate will be an organized, dynamic multi-tasker and results-oriented individual with strong communication and interpersonal skills and a successful track record in administration or customer service roles.
Primary responsibilities include:
- Providing 5-star customer service
- Greeting and welcoming patients
- Scheduling patient appointments
- Responding to email and telephone inquiries
- Patient loyalty, referral and retention program
- Patient billing
- Retail sales
- Patient follow-up
Essential for success in this role:
- Exceptional customer service skills
- Strong verbal and written communication
- Experience in customer service, retail skincare sales or an equivalent service oriented role
- Basic computer skills
- Ability to multi-task and work well as part of a team in a fast-paced clinical environment
What you can expect from us:
MedSpa Partners is committed to offering a family focused environment based on equality and respect. More specifically, we respect our Team Members point of differentiation, need for development and we respect each individual voice in the company. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of, but further assist in living out our family focused culture.
We offer competitive rates and industry incentives.
Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY
Hours: Monday - Friday, Occasional Saturdays on rotation, Evening hours to 7pm on rotation Monday-Thursday
Job Types: Full-time, Permanent
Pay: $22.00-$24.00 per hour
Application question(s):
- Do you have experience in customer service, retail skincare sales or an equivalent service oriented role?
- Why do you think you are a good fit for this role?
Work Location: In person
