Job Overview
Pathway Legal is a BC family law firm that is doing things differently. We help families through one of the hardest chapters of their lives, and we do it with heart, with strong systems, and without taking ourselves too seriously.
We are growing, and we are building real depth into our team. This is a brand-new permanent seat, created because we believe in never being one person away from a scramble.
We are calling this new position the Floating Pack Coordinator.
What You Will Be Doing
The Floating Pack Coordinator is a key operations role at Pathway Legal. You keep the firm running smoothly and provide backup coverage across core functions when needed. You have a clear home base, with additional responsibilities that activate during absences or workload spikes.
“Floating” reflects your movement between functions. “Pack Coordinator” reflects your role in keeping the team aligned and supported.
Core responsibilities (60–70%)
Your primary home base includes:
Intake overflow support
Handle consultation bookings, intake forms, and first contact with prospective clients during high-volume periods.
Operations & marketing support
Website updates, Quest (internal systems) maintenance, Clio configuration, Google Business Profile updates, email campaigns, and other infrastructure tasks.
Light executive support
Support the founder with calendar management, Amazon returns, office supplies, travel arrangements, and basic tech needs.
Legal assistant support
Assist legal assistants with defined tasks when workload requires it.
Backup responsibilities (30–40%, when needed)
During planned or unexpected absences, you may cover:
Intake coordinator duties to ensure uninterrupted client intake
Routine non-discretionary accounting tasks (e.g., issuing cheques, returning trust funds per documented procedures)
Operations and marketing tasks for absent team members
Legal assistant tasks as directed by a paralegal or legal assistant
This is a “do everything” when needed role. You will also, however, have a defined home base, and backup duties activated when required. All processes are documented in Quest (our onboarding and systems platform), so you are never guessing.Experience
- Proven office experience within a professional or legal setting preferred
- Supervising experience in an administrative or team management role required
- Familiarity with QuickBooks, bookkeeping, payroll processing, and vendor management highly desirable
- Strong communication skills with excellent phone etiquette and organizational abilities
- Experience with multi-line phone systems, filing systems, and clerical tasks necessary
- Background in human resources, training & development, or office administration is advantageous
- Demonstrated ability to manage multiple priorities efficiently in a fast-paced environment
This position is integral to maintaining the operational excellence of Pathway Legal Family Lawyers. We seek a proactive professional committed to supporting our legal team through effective office management and exceptional organizational skills.
You will thrive here if you are:
You are warm, open-minded, and not judgey. We don’t want mean people.
Confident with technology and quick to learn new tools
Comfortable working with platforms like Canva, Google Workspace, CMS tools, and email marketing systems
Skilled at managing multiple responsibilities without losing focus or quality
Systems-oriented and enjoy working within clear processes (and improving them)
Highly organized and detail-focused
Someone who take ownership and follows through without needing reminders
Warm, positive, and able to stay grounded in a fast-paced environment
This role can be demanding
Family law moves quickly, and we are a busy, growing firm. Some weeks are heavier than others, and deadlines matter. We rely on strong systems to reduce stress and support our team.
If consistency and structure sound good to you, you’ll likely thrive here. If they feel restrictive, this may not be the right fit.
What you get
A permanent, valued role on a supportive team
Competitive compensation
Professional growth through coaching, courses, and development opportunities
A workplace that takes its work seriously but not itself
The opportunity to support BC families through difficult moments in a meaningful way
How to apply
Please submit your resume and a completed DISC Personality Profile to:
[email protected]
Complete the free assessment here:
https://www.123test.com/disc-personality-test/
Include a screenshot of your results. Applications without a DISC profile will not be reviewed.
Pay: $29.00-$40.00 per hour
Benefits:
- Casual dress
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Work Location: In person
