Milani Plumbing, Heating & Air Conditioning is expanding into Alberta! We are seeking an experienced and motivated Administrative Assistant / Inside Sales Representative to join our Edmonton location.
We are looking for an outgoing, dependable, and proactive individual with excellent communication and organizational skills. This position will support our office operations while assisting customers with service inquiries, product recommendations, quotes, and sales. The successful candidate will be comfortable working in a fast-paced environment and building strong relationships with customers and technicians.
Job Duties:
You must have experience in some or all of the following:
- Provide administrative and clerical support to the office and management team.
- Answer incoming phone calls, emails, and customer inquiries in a professional and timely manner.
- Assist customers with service inquiries, product information, pricing, and recommendations.
- Prepare quotes, estimates, invoices, and other customer documentation.
- Follow up with customers regarding quotes, services, and outstanding inquiries.
- Identify sales opportunities and recommend appropriate products and services to customers.
- Close sales and meet established sales targets.
- Schedule and coordinate service appointments with technicians and customers.
- Enter and maintain accurate customer, service, and sales information in company systems.
- Process orders and assist with coordinating products and materials required for customer jobs.
- Resolve customer concerns and discrepancies promptly and professionally.
- Maintain organized records, files, and documentation.
- Perform other administrative and customer service duties as required.
- Perform other ad hoc duties and tasks as assigned by management.
Education, Experience, and Language:
- Minimum 1 year of sales experience.
- Minimum 1 year of relevant administrative, customer service, or office experience is an asset.
- Must be functional in English, both written and verbal.
Skill Requirements:
- Ability to work under pressure to meet deadlines
- Ability to offer extended services to our customers
- Excellent communication skills
- Ability to close sales
- Be a problem solver
- Highly organized with exceptional follow-through abilities.
- High integrity with advanced social skills and ability to make solid connections
Milani Plumbing, Heating & Air Conditioning Ltd. is an equal opportunity employer!
While we thank all candidates for their interest, only those who most closely match our requirements will be contacted.
#MP03
Pay: $20.00-$25.00 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
Work Location: In person
