AWS Production Support Engineer
Location: Toronto, ON (Onsite)
Job Type: Full-Time, Permanent
Salary: CAD $110,000 $120,000 per year
About the Role
We are seeking an experienced AWS Production Support Engineer to join a high-performing Cloud Platform Services team supporting enterprise-scale AWS environments. This role is ideal for a cloud operations professional with strong troubleshooting skills, AWS platform expertise, and experience supporting Infrastructure-as-Code (IaC) and CI/CD-driven environments.
You will play a critical role in ensuring the availability, stability, security, and performance of cloud infrastructure while supporting application teams and driving operational excellence.
Key Responsibilities
Provide L2/L3 production support for enterprise Cloud Platform Services (CPS) across AWS environments.
Support and maintain AWS platform services including:
Investigate incidents, perform root cause analysis (RCA), and implement preventive measures.
Ensure platform stability, performance, and adherence to service-level agreements (SLAs).
Support Infrastructure-as-Code (IaC) deployments using:
AWS CDK
Terraform
CloudFormation
Assist with CI/CD pipeline support, troubleshooting, and deployment activities.
Partner with application teams on cloud onboarding, access management, and operational support.
Participate in incident management, problem management, change management, and production support processes.
Support 24x7 production environments through on-call and operational support rotations.
Contribute to continuous improvement initiatives, automation, and operational efficiency.
Required Qualifications Experience
6 8 years of IT experience with a focus on Cloud Operations, Production Support, or Cloud Engineering.
Hands-on experience supporting AWS-based enterprise environments.
AWS Services
Strong experience with:
AWS IAM
EC2
VPC
S3
Route 53
CloudWatch
Security Groups
Load Balancers
Auto Scaling
AWS Networking Services
Infrastructure as Code (IaC)
Experience with one or more:
AWS CDK
Terraform
AWS CloudFormation
CI/CD & DevOps
Production Support
Preferred Qualifications
Experience in highly regulated enterprise environments.
Exposure to cloud governance and security best practices.
Experience with automation and scripting.
Knowledge of container technologies and Kubernetes is a plus.
Familiarity with Agile methodologies and ITIL practices.
Technical Skills
Cloud: AWS
IaC: AWS CDK, Terraform, CloudFormation
Monitoring: CloudWatch, Logging & Alerting Tools
DevOps: CI/CD Pipelines, Git
Operations: Incident Management, RCA, Change Management, Problem Management
Security: IAM, Access Controls, Cloud Security Best Practices
What We're Looking For
Strong troubleshooting and analytical skills.
Ability to perform under pressure in production environments.
Excellent communication and stakeholder management abilities.
Customer-focused mindset with a commitment to operational excellence.
Ability to work independently and collaboratively within cross-functional teams.
Why Join?
Competitive salary and referral bonus.
Opportunity to support enterprise-scale AWS environments.
Exposure to modern cloud technologies and automation frameworks.
Stable, long-term full-time opportunity.
Collaborative and growth-oriented work environment.
If you have a passion for cloud operations, AWS infrastructure, and solving complex production challenges, we'd love to hear from you. Apply today!
