Medical Receptionist / Front Desk – Physiotherapy & Wellness Clinic
Job Summary
We are seeking a friendly, organized, and reliable Medical Receptionist / Front Desk Administrator to join our busy physiotherapy and wellness clinic.
The ideal candidate will have previous experience working in a medical, physiotherapy, chiropractic, massage therapy, dental, or similar healthcare setting. Experience with Jane App is a strong asset, but we are open to candidates who have experience with other healthcare scheduling or electronic medical record systems.
We are looking for someone who is already comfortable with the basics of working at a busy front desk and can learn our clinic-specific procedures quickly.
Responsibilities
- Greet patients and provide friendly, professional front-desk service
- Schedule, confirm, and reschedule patient appointments
- Answer phone calls, emails, and patient inquiries
- Manage practitioner schedules using Jane App
- Process patient payments and issue receipts
- Complete direct billing and extended health benefit claims
- Verify and update patient information and records
- Assist with ICBC, WorkSafeBC, and private insurance billing
- Communicate professionally with patients, practitioners, and insurance providers
- Maintain patient confidentiality and follow privacy requirements
- Keep the reception and common areas organized and presentable
- Assist with general administrative duties and day-to-day clinic operations
Qualifications & Skills
- Previous reception or administrative experience, preferably in a healthcare setting
- Previous experience in a medical or rehabilitation clinic is a strong asset
- Experience with Jane App is a strong asset
- Experience with other healthcare scheduling or electronic medical record systems is also valuable
- Experience with direct billing and extended health insurance is an asset
- Familiarity with TELUS Health eClaims, ICBC, or WorkSafeBC is an asset
- Strong computer and administrative skills
- Excellent verbal and written communication skills
- Strong attention to detail
- Comfortable answering phones and interacting with patients
- Able to multitask and stay organized in a busy environment
- Reliable, punctual, professional, and able to work independently
What We're Looking For
We're looking for someone who is personable, dependable, and comfortable working in a fast-paced healthcare environment. Training will be provided on our clinic-specific processes, but previous front-desk or administrative experience is preferred.
Candidates with previous healthcare reception and/or Jane App experience will be given preference.
Pay: $20.00-$25.00 per hour
Expected hours: 16.0 – 24.0 per week
Benefits:
Work Location: In person
