JOB DESCRIPTION - Guest Services Manager
NEPTUNE THEATRE - Halifax, Nova Scotia
COMPANY OVERVIEW
Neptune Theatre is located on sacred land that has been the site of human activity since time immemorial. We are in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq, and we acknowledge them as the past, present, and future caretakers of this land.
As artists, we are grateful to work and build community here. As stewards of culture, we are in the process of learning more about how our company can improve our relations with Indigenous People and uphold the values of collaboration and inclusivity in all that we do.
Neptune Theatre is Atlantic Canada’s premier destination for live, professional theatre. Our roots are deep in this region. Proudly producing theatre in Halifax for 63 seasons, our values are grounded in the belief that the power of live theatre can transform and connect. With a mindful and inclusive approach, we are committed to bringing stories that represent the history and diversity of our region and its people to life on our stages.
JOB DESCRIPTION
Neptune Theatre is searching for a highly organized and dynamic Guest Services Manager. This is a full-time permanent position that is responsible for leading the Front of House (FOH), Bar, and Event Departments, ensuring Neptune’s values of service, safety, inclusivity, and excellence are at the forefront of their work. The Guest Services Manager has one full-time direct report and oversees a team of part-time casuals and volunteers.
DUTIES AND RESPONSIBILITIES:
- Ensures exemplary service for all of Neptune Theatre’s guests
- Manages all aspects of the Front of House (including bar sales and merchandise) for productions and/or events
- Hires, trains, and coaches the FOH staff, ensuring a consistently high standard of care and customer service
- Scheduling, payroll, managing and coaching the team
- Oversee rental events and the volunteer program
- Organize, facilitate, and plan internal events (including but not limited to Opening Nights, Pay What You Choose and client events)
- Assists in creating and controlling budgets and sales targets for the department
- Completes reporting on sales data, balancing bar reports and creating bank deposits
- Manages inventory, ordering, ensuring the team has the supplies required
- Responds to customer service escalations and ensures customer needs are taken care of in a timely manner
- Responsible for the safety and security of the patrons visiting Neptune Theatre at all times
- Ensures compliance with Health and Safety, Fire Regulations, Liquor Control Regulations and Smoking Regulations
- Contributes to physical security of public spaces during and after events or productions
- Ensures spaces, furniture, and equipment are clean, functional and properly maintained
- Ensures effective inter-departmental communication between departments regarding FOH and Events in the building
- Collaborates with the Senior Management team on plans, partnerships, projects, and strategies to support Neptune Theatre’s mission
- Contributes as a key team member, providing feedback, guidance and participating in strategic discussions, partnerships, and initiatives that advance Neptune Theatre’s mission and values
- Must work on-site evenings and weekends with some daytime hours
- Other duties as required
REQUIREMENTS:
- Minimum of 2 years of managerial experience, preferably in the hospitality industry
- Completion of post-secondary hospitality training or equivalent experience
- Dedicated to delivering exceptional customer service and cultivating positive experiences for patrons, coupled with a genuine passion for the arts and a commitment to promoting accessibility and inclusion
- Demonstrates strong leadership abilities, with a talent for motivating and inspiring staff to achieve their full potential
- Proficiency in cost analysis, fiscal management, and budgeting techniques
- Outstanding conflict resolution, negotiation, and objection handling skills
- Ability to adapt swiftly to a dynamic and evolving environment
- Effective verbal and written communication skills
- Strong organizational acumen with keen attention to detail
- Proficient problem-solving skills and adeptness at quick adaptation
- Upholds a positive and collaborative demeanour, fostering teamwork and cooperation
- Flexibility to work on-site for a varied schedule, including evenings, weekends, and occasional daytime shifts
SALARY
This position offers an annual salary of $45,000 - $52,500 (based on experience) and includes three weeks vacation along with a health and dental benefit plan.
TO APPLY
Qualified applicants are encouraged to email a resume by June 22 , 2026 to [email protected]. The subject line of emails should be “Guest Services Manager”, only selected applicants will be contacted.
Statement of Intention
Neptune Theatre seeks to promote equity, inclusion, and access; we factor this into every decision we make. We encourage applications from individuals of all genders, ethnicities, abilities, and identities, and will give scheduling priority to those who self-identify as IBPOC, LGBTQ2S+, d/Deaf, living with disabilities, and/or facing other systemic challenges in our industry. Applicants should be aware that Neptune does not tolerate any form of harassment or discrimination of its employees, patrons, partners and volunteers, or any persons visiting or spending time on its premises. We are committed to accommodating applicants with disabilities at any stage of the hiring process.
Job Type: Full-time
Pay: $45,000.00-$52,500.00 per year
Benefits:
- Dental care
- Extended health care
Work Location: In person
